Summary
Overview
Work History
Education
Skills
References
Timeline
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INDIYA BANKS

INDIYA BANKS

Coppell,TX

Summary

Diplomatic Customer Service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

11
11
years of professional experience

Work History

Warehouse Inventory Clerk

Chadwell Supply Company
Coppell, TX
03.2023 - Current
  • Maintain accurate inventory records of products, materials, and supplies
  • Conduct routine inventory audits to identify discrepancies and ensure accuracy.
  • Worked with purchasing department to resolve any discrepancies between purchase orders and invoices.
  • Reported any damaged goods found during inspections or retrieval processes immediately.
  • Performed scheduled inventory counts and supply audits.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Maintained accurate inventory records by updating computer databases, tracking product movement and recording discrepancies.

Inventory Customer Service Representative

Rexel Distribution Center
Carrollton, TX
08.2021 - 02.2023
  • Coordinate and execute cycle counts, annual physical inventory counts, and reconciliation efforts
  • Analyze inventory levels and usage patterns to optimize stock levels and minimize waste
  • Collaborate with purchasing and warehouse teams to ensure timely and accurate receipts and shipments
  • Change and update quantities in Sales Pad and Great Plains.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Lead Customer Service Agent

Associa
Dallas, TX
01.2017 - 11.2021
  • Developed strategies and initiatives to improve overall customer satisfaction levels.
  • Last-call resolution of researching, rebooking, and canceling hotel reservations
  • Handle call escalations and deal closely with customers to address their needs, including service problems, new sales, and account issues
  • Coach employees on effective solutions to customer concerns by following prompts and company scripts
  • Resolve customer service or billing complaints through activities such as cancellations, refunds, or bill adjustments
  • Proficient in the Zendesk ticketing system.
  • Provided excellent customer service to customers by responding promptly and efficiently to inquiries, complaints and requests.
  • Trained new staff on customer service processes and policies.

Customer Service Representative Lead

Getaroom.com
Richardson, TX
02.2013 - 12.2016
  • Supervise and lead a team of call center representatives
  • Conducted weekly team meetings to discuss customer service performance metrics, best practices, and any areas of improvement.
  • Record details of assistance Via Help-spot Ticketing System
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Train new employees and do ongoing coaching with current employees
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools.

Education

High School Diploma -

North TX Christian Academy
Fort Worth, TX
12-2007

Skills

  • Warehouse Safety
  • Inventory Software (WMS)
  • Discrepancy Resolution
  • Equipment Operation
  • Inventory Control
  • Forklift Operation
  • Inventory Counts
  • Inventory Organization
  • MS Office
  • Quality Procedures
  • Billing Arrangements
  • Call Center
  • Team Training and Development
  • Remote Office Availability
  • Multitasking
  • Zendesk Software Proficiency
  • Data Entry
  • Technical Support
  • One Call Resolution
  • Quality Assurance

References

References are available on request.

Timeline

Warehouse Inventory Clerk

Chadwell Supply Company
03.2023 - Current

Inventory Customer Service Representative

Rexel Distribution Center
08.2021 - 02.2023

Lead Customer Service Agent

Associa
01.2017 - 11.2021

Customer Service Representative Lead

Getaroom.com
02.2013 - 12.2016

High School Diploma -

North TX Christian Academy

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