Indiya Bland
Green,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Southern Living Assisted Living Facility
01.2023 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Cashier/headset
McDonald’s
06.2018 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Laboratory Analyst
Firestone
01.2022 - 04.2022
- Verified normal and abnormal definitive toxicology results, correlated abnormal test results with other patient data and sought consultation when necessary.
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
- Cleaned and removed biohazard waste and inventory within laboratory to comply with health and safety regulations.
- Analyzed patient specimens by performing routine and special diagnostic medical laboratory tests and followed department protocols to review results.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Assisted in ordering laboratory supplies and necessities to maintain appropriate level of inventory.
Call Center Customer Service Representative
Verizon
01.2022 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
Dhc Highschool
Greenville, NC06.2021
Skills
- Mobility Support
- Stress Management
- Household Organization
- EMR Systems
- Personal Grooming Care
- Client Rapport-Building
- Client Requirements
- Personal Care Assistance
- Patient Management
- Client Relationship Management
- Emergency Situations
- Medical Office Administration
- MEDITECH Software
Timeline
Personal Care Assistant
Southern Living Assisted Living Facility
01.2023 - Current
Laboratory Analyst
Firestone
01.2022 - 04.2022
Call Center Customer Service Representative
Verizon
01.2022 - 03.2022
Cashier/headset
McDonald’s
06.2018 - 11.2022
Dhc Highschool
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