Summary
Overview
Work History
Education
Skills
Timeline
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Indiya Harrison

Indianapolis,IN

Summary

Adaptable and driven in dispatch and Logistics with over 6 years of experience and a proven knowledge of conflict resolution, customer satisfaction, and customer retention. Eager to apply my strong work ethic, skills, and knowledge.

Overview

6
6
years of professional experience

Work History

Logistics Coordinator

Spot Inc.
03.2023
  • Ensure the flow or products from suppliers to customers
  • Ensure drivers have the paperwork needed for their shipment
  • Track the location of active shipments and provide timely updates to the customer
  • Assisting carrier companies with problems when they arise
  • Maintaining accurate updates regarding shipments.

Scheduling Specialist

Renewal by Anderson
10.2022 - 03.2023
  • Planned routes and installation schedules for the drivers
  • Ensure all customers have updated information in the system regarding their appointments and scheduled services
  • Manage the company's calendar to ensure appointments are scheduled properly.

Logistics Supervisor

Priority Dispatch
08.2021 - 08.2022
  • Planned routes and pick up schedules for the drivers
  • Ensure all medications are delivered to the correct homes, facilities, and hospitals
  • Prepare all training documents for the newly onboarded drivers
  • Oversee the security and hand-off of medication
  • Developed a corrective action and absenteeism tracking system.

EMERGENCY DISPATCH

GEICO CORPORATE
03.2019 - 10.2020
  • Schedule or dispatch service vehicles to appropriate locations, according to customer requests, specifications, and needs
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Resolve customer complaints or answer customers' questions regarding procedures
  • Relay work orders, messages, or information to or from work crews or customers
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, or other dispatch information.

Customer Service Agent/Centralized Dispatch

Lowes Corporate Office
10.2016 - 03.2019
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information
  • Promote company products, services, and savings plans when appropriate
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Review insurance policy terms to determine whether a particular issue is covered by insurance
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.

Education

Associate of Arts -

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma -

Ben Davis
06.2015

Skills

  • Organization
  • Conflict Management
  • Time Management
  • Microsoft Office
  • Emergency Readiness
  • Customer Service

Timeline

Logistics Coordinator

Spot Inc.
03.2023

Scheduling Specialist

Renewal by Anderson
10.2022 - 03.2023

Logistics Supervisor

Priority Dispatch
08.2021 - 08.2022

EMERGENCY DISPATCH

GEICO CORPORATE
03.2019 - 10.2020

Customer Service Agent/Centralized Dispatch

Lowes Corporate Office
10.2016 - 03.2019

Associate of Arts -

Ivy Tech Community College of Indiana

High School Diploma -

Ben Davis

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Indiya Harrison