Indiya Jackson
Pittsburgh,PA
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
2027
2027
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Pittsburgh, PA
2025 - Current
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of property.
- Responded promptly to alarms and emergencies, maintaining calm and order.
- Collaborated with local law enforcement during incidents requiring intervention.
- Trained new security personnel on protocols and emergency procedures effectively.
- Implemented safety measures that improved overall security operations within facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Janitor
PeopleReady
Pittsburgh, PA
05.2024 - Current
- Cleaning: Dusting, sweeping, vacuuming, mopping, cleaning windows, and more
- Maintenance: Performing and documenting routine inspections, making minor repairs, and stocking supply rooms
- Other duties: Taking out trash and recycling, cleaning restrooms, and washing furniture
Fulfillment Associate
Macy's
Pittsburgh, PA
11.2022 - 01.2023
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
- Process shippable returns and abandoned in store pickup order.
- Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.
- Pick Not Found merchandise to improve fill rate.
- Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.
- Participating in other support functions as needed.
- Assist and satisfy the needs of our in store and online customer.
- Be proficient in My Ship, handheld devices, POS and MPOS systems including Search and Send and BOPS.
- Ensure all procedures, policies, and standards are followed.
- Perform all functions in an efficient manner, as directed by the People Leader.
- Regular, dependable attendance and punctuality
Fulfillment Associate
Target
Pittsburgh, PA
07.2022 - 11.2022
- Select items for order pickup, drive up and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive up orders
- Properly prepare, pack and sort guest orders for shipment using correct materials
- Meet productivity metrics and other fulfillment goals
- Meet guest order promise times to deliver on the guest demand
- Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock
- Properly use equipment while following safety best practices
- Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items
Food Service Worker
Compass Group
Pittsburgh, PA
10.2021 - 04.2022
- Sets up food service, kitchen, or salad area facilities, equipment and utensils, under detailed instruction and, in accordance with specific area needs; checks food temperatures and/or prepares areas for daily operations; may operate cooking or bakery equipment as assigned.
- Conveys food and supplies from the main kitchen, bakery, and/or salad preparation area to the serving site either by carrying or by utilizing a motorized cart.
- Follows prescribed procedures in setting up hot and cold food lines; ice cream, yogurt, and/or ice machines; chooses proper utensils and sets steam line to appropriate temperature for menu items.
- Prepares or assists in the preparation of hot and cold meat and vegetable dishes, beverages, salads, sandwiches, pie fillings, simple bakery items, salad dressings, and/or other similar food items, as appropriate to the position.
- Serves food items to customers from counters and/or steam tables, in accordance with specific instructions, ensuring that appropriate portions are served, and adds relishes and garnishes according to instructions.
- Replenishes foods, silverware, glassware, dishes, and trays at serving stations; may order and replenish condiments
- May clean, wash and maintain work areas, including floors, facilities, pots, pans, service ware, utensils, and equipment; collects and places garbage and trash in designated containers; as appropriate to the area of operation.
Fulfillment Associate
Target
Pittsburgh, PA
11.2019 - 02.2020
- Select items for order pickup, drive up and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive up orders
- Properly prepare, pack and sort guest orders for shipment using correct materials
- Meet productivity metrics and other fulfillment goals
- Meet guest order promise times to deliver on the guest demand
- Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock
- Properly use equipment while following safety best practices
- Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items
Retail Stock Fulfillment Associate
Nordstrom
Pittsburgh, PA
05.2019 - 10.2019
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer’s orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
Fulfillment Associate
Amazon
Pittsburgh, PA
11.2017 - 11.2018
- Receive and understand work orders to determine the type and quantity of items ordered by customers.
- Obtain storage location information from the merchandise database to assist in locating the item.
- Locate items in storage areas and compare the information on them with work orders to ensure conformance.
- Pick items from storage areas using forklifts for large boxes, and transport them to examination areas.
- Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties.
- Ascertain that all picked and packed items are properly recorded into the Amazon order database.
- Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them.
Customer Service Associate
Walgreens
Pittsburgh, PA
09.2016 - 04.2017
- Customer service: Greet customers, answer questions, help customers find products, resolve customer issues, and model customer service best practices
- Cashier: Register sales, process transactions, and process refunds
- Stock: Keep counters and shelves clean and well merchandised, take inventory, and maintain records
Education
GED -
Pittsburgh Job Corps
Pittsburgh, PA09.2017
Skills
- Assisted in picking and packing orders efficiently
- Supported freight logistics operations
- Provided customer service to enhance client satisfaction
- Maintained food safety standards diligently
- Executed proper food handling techniques
- Operated point of sale systems effectively
- Contributed to stocking shelves with merchandise
- Prepared meals in accordance with recipes
- Conducted research to improve processes
- Performed custodial duties to ensure cleanliness
- Managed cash register operations accurately
- Applied organizational skills to streamline tasks
- Executed cleaning tasks to maintain a tidy environment
- Handled packaging of products for optimal presentation
- Oversaw inventory control to minimize waste
- Delivered food service in a timely manner
- Executed commercial cleaning services with attention to detail
- Facilitated retail sales to meet customer needs
- Report writing
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Access control
- Patrol operations
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
Timeline
Janitor
PeopleReady
05.2024 - Current
Fulfillment Associate
Macy's
11.2022 - 01.2023
Fulfillment Associate
Target
07.2022 - 11.2022
Food Service Worker
Compass Group
10.2021 - 04.2022
Fulfillment Associate
Target
11.2019 - 02.2020
Retail Stock Fulfillment Associate
Nordstrom
05.2019 - 10.2019
Fulfillment Associate
Amazon
11.2017 - 11.2018
Customer Service Associate
Walgreens
09.2016 - 04.2017
Security Officer
Allied Universal Security Services
2025 - Current
GED -
Pittsburgh Job Corps