Indiya Mitchell
Roanoke,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Success Representative
Wells Fargo
05.2023 - 05.2024
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Cultivated customer advocacy by identifying potential case studies, testimonials, and referrals, resulting in increased brand awareness and credibility.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Senior Customer Service Representative
Iqor
01.2022 - 02.2023
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
Customer Service Representative
Recon Mr
11.2018 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Political Science
Texas Southern University
Houston, TXHigh School Diploma -
Desoto High Scool
DeSoto, TX05.2018
Skills
- Active Listening
- Problem Resolution
- Customer Relations
- Call center experience
- Computer Proficiency
- Data Entry
- Product Knowledge
- Conflict Resolution
- Appointment Scheduling
- Complaint Handling
- Microsoft Outlook
- Complaint resolution
- Payment Processing
- Customer Education
Timeline
Customer Success Representative
Wells Fargo
05.2023 - 05.2024
Senior Customer Service Representative
Iqor
01.2022 - 02.2023
Customer Service Representative
Recon Mr
11.2018 - 12.2021
Some College (No Degree) - Political Science
Texas Southern University
High School Diploma -
Desoto High Scool
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