Indra Lingam
Issaquah,WA
Summary
- Multi-tasking, innovative and goal-oriented Management professional well-known for creating positive workplace culture and high-performing teams and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Highly committed with hardworking mentality to maintain quality of services and products.
- Dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Dedicated team player skilled at mediation and conflict resolution. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
- Customer-focused professional with successful 10+year career in various industries.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Manager
Microsoft (Launch Consulting)
03.2022 - 09.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
Program Manager
Hopelink
04.2019 - 03.2022
- Managed E2E Delivery with both onshore and offshore teams. Wore multiple hats as Product owner, Program Manager, Scrum Master, etc. as needed.
- Analyzed and gathered requirements from business and legacy system. Worked with leadership teams and stakeholders to define business critical needs and scope requirements for development and for release phases.
- Worked with individual program heads and agencies as and when new federal and state grants were awarded to incorporate them at organizational level in system.
- Analyzed and derived possible technical solutions for various functionality, features, reports, dashboards (PBI) etc. Owned and managed product backlog, sprint planning, requirements, development work, bugs, tasks, etc. in Jira.
- Facilitated meetings and resolved issues with various cross functional groups for requirements, UX design, defect triage, UAT, etc. Obtained sign offs as required from respective stakeholders.
- Managed Stakeholder expectations, IT team of developers and business testers, both on shore and offshore.
- Suggested, implemented, and streamlined process improvements, logistics etc. where necessary. Communicated effectively and promptly, presented status reports, KPI’s, issues, and always kept stakeholders abreast of all project health.
Program Manager/Analyst Consultant
Astir IT
10.2007 - 10.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Admissions Administrative Assistant/Manager
University Of Indianapolis
08.2001 - 05.2007
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Used Powerpoint/ Overhead Projector Slides to create presentations, reports and spreadsheets.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Opened, sorted and distributed incoming messages and correspondence for department and dean
Education
MBA - Business Administration
University of Indianapolis
Indianapolis, IN04.2004
Skills
Executive Functions
- Product Development
- Business Analysis
- Requirement elicitation and Documentation
- Program Leadership, Development and Management
- Strategic Direction
- Budget Preparation Coordination
- Critical Thinking
- Risk Management
- Negotiation and Conflict Resolution
- Recruitment and Hiring
- Training and Development
- Organizational Performance
Management and Administrative Functions:
- Agile Projects
- Vendor Management
- Partnerships and Resource Mobilization
- Business Acumen
- Forecasting and Performance
- Performance Monitoring
- Work Planning and Prioritization
- Multi-Operations Management
- Remote Team Management
- Live Event Management-Kickoffs, Trainings, User story sessions, Office hours etc
- Administration and Reporting
- Team, status, review, retrospective, triage, etc meetings
- Troubleshooting and Customer Support
- Interpersonal Skills
- Verbal and Written Communication
- Good Judgment
- Scheduling and Coordinating
- Adaptable and Flexible
- Data Collection, Work Delegation, Software Documentation, Attention to Detail
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- CSPO- Certified Product Owner
Timeline
Program Manager
Microsoft (Launch Consulting)
03.2022 - 09.2022
Program Manager
Hopelink
04.2019 - 03.2022
Program Manager/Analyst Consultant
Astir IT
10.2007 - 10.2014
Admissions Administrative Assistant/Manager
University Of Indianapolis
08.2001 - 05.2007
MBA - Business Administration
University of Indianapolis
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- CSPO- Certified Product Owner
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