Indra Mumba
Columbus
Summary
Certified SAFe® Product Owner/Product Manager (POPM) with a background in dispute management analysis, HR operations and payroll systems. While new to formal Product Owner responsibilities, I bring practical experience collaborating cross-functionally to drive process improvements, enhance user experience, and ensure alignment between product capabilities and business needs. Motivated to grow and develop as a Product Owner by leveraging strong analytical skills, stakeholder communication, and Agile practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Analyst
JP Morgan Chase
Columbus
09.2023 - Current
- Own the end-to-end product lifecycle for merchant dispute resolution, ensuring alignment with regulatory requirements and internal policies.
- Analyze transaction data and customer feedback to identify pain points, and translate business challenges into product requirements and enhancements.
- Collaborate cross-functionally with engineering, compliance, fraud, and operations teams to deliver scalable solutions that improve dispute resolution efficiency and customer satisfaction.
- Prioritize and manage the product backlog, using insights from recurring issues and trend analysis to guide roadmap planning.
- Provide key product performance insights and reporting to leadership, influencing strategic direction, and ongoing optimization efforts.
Payroll Systems & Audit Product Owner
The Limited Brand
Columbus
11.2022 - 07.2023
- Owned product initiatives related to payroll audit and compliance for a workforce of over 60,000 employees, ensuring accuracy and adherence to internal policies and external regulations.
- Analyzed payroll data and workflows to identify inefficiencies, transforming insights into product features that enhanced accuracy and reduced manual intervention.
- Prioritized and refined backlog items based on business needs, compliance risks, and user feedback, to support continuous optimization of payroll processes.
- Developed and presented detailed audit reports with actionable insights, influencing strategic decisions, and product enhancements.
Customer Loyalty & Travel Analyst
CX Loyalty
Columbus
08.2022 - 11.2022
- Owned and delivered enhancements to travel solutions by leveraging customer loyalty data, driving personalization, and improving overall user satisfaction.
- Collected, analyzed, and synthesized customer feedback to identify product improvement opportunities, collaborating with design, engineering, and marketing teams to optimize functionality.
- Translated customer needs into clear product requirements and user stories, prioritizing features that maximized value and aligned with business goals.
- Acted as the key liaison between stakeholders and product teams, ensuring alignment on customer-centric goals, and supporting cross-functional execution.
HR & Payroll Systems Analyst
Express Inc.
Columbus
01.2019 - 08.2022
- Led Agile development of HR and payroll features in HCM/Oracle Cloud and Kronos, managing backlog prioritization, sprint planning, and cross-functional team alignment.
- Translated business needs, such as severance, COBRA, garnishments, and benefits processing, into user stories and product enhancements that improved accuracy and compliance.
- Collaborated with HR, payroll, and compliance teams to streamline workflows, reduce manual errors, and deliver automated solutions through iterative product releases.
- Analyzed employee feedback and system data to identify trends, drive process improvements, and support roadmap planning for scalable HR/payroll systems.
Education
B.Sc. (Hons) - Business Administration
Franklin University
Columbus, OH05.2019
B.Sc. - Human Resources
Franklin University
Columbus, OH05.2019
Skills
- Agile frameworks (SAFe, Scrum, Kanban)
- Product roadmap development
- Backlog management and prioritization
- Cross-functional collaboration
- Stakeholder communication and management
- Problem solving and process improvement
- Data analysis and reporting
- Customer relationship management (CRM)
- Conflict resolution and negotiation on
- Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
- Certified SAFe Product Owner/Product Manager (POPM) Scaled Agile, Inc. | 2025-02
- Completed training in Agile methodologies, including SAFe frameworks, product roadmap development, and backlog management.
- Gained hands-on knowledge of the role of the Product Owner, working in a scaled Agile environment to deliver value to stakeholders.
Timeline
Product Analyst
JP Morgan Chase
09.2023 - Current
Payroll Systems & Audit Product Owner
The Limited Brand
11.2022 - 07.2023
Customer Loyalty & Travel Analyst
CX Loyalty
08.2022 - 11.2022
HR & Payroll Systems Analyst
Express Inc.
01.2019 - 08.2022
B.Sc. (Hons) - Business Administration
Franklin University
B.Sc. - Human Resources
Franklin University
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