Summary
Overview
Work History
Education
Skills
Timeline
Server

Indra Rahim

Holly,MI

Summary

Proficient server with significant experience at Marriott, acknowledged for superior customer service and cash management capabilities. Track record of exceeding sales objectives and boosting guest interaction through teamwork. Competent in training personnel and refining service operations to enhance the dining experience.

Overview

23
23
years of professional experience

Work History

Server

Heirloom Hospitality
01.2018 - 09.2025
  • Delivered exceptional customer service by attentively taking orders and addressing inquiries.
  • Maintained cleanliness of dining area to create welcoming environment.
  • Collaborated with kitchen staff to ensure timely meal delivery to guests.
  • Demonstrated strong multitasking skills while managing multiple tables without compromising service quality.
  • Cultivated relationships with regular customers to enhance loyalty and satisfaction.
  • Adapted quickly to menu changes, improving guest experience through effective knowledge-sharing.
  • Provided attentive service during high-volume periods, maintaining detail orientation and rapport.
  • Consistently exceeded performance goals related to sales targets and customer satisfaction ratings.

Server

Churchill Cigar and Bar
06.2014 - 01.2018
  • Managed daily operations to ensure outstanding guest experiences and service quality.
  • Trained and mentored new staff on menu offerings and service standards for optimal performance.
  • Collaborated with kitchen staff to synchronize food preparation and delivery during peak hours.
  • Established rapport with regular customers through genuine hospitality, driving repeat business.
  • Consistently achieved or surpassed sales targets, customer satisfaction ratings, and order accuracy goals.

Server

Marriott
06.2013 - 01.2018
  • Trained and mentored new staff on menu offerings and service standards to enhance team performance.
  • Demonstrated strong multitasking abilities by managing multiple tables without compromising service quality.
  • Provided attentive service during high-volume periods, ensuring attention to detail and guest rapport.
  • Consistently surpassed performance goals for sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained efficiency in fast-paced environments, guaranteeing timely order delivery during peak hours.
  • Implemented streamlined workflow processes, reducing wait times and improving customer satisfaction.

Banquet Manager

Marriott
10.2007 - 06.2013
  • Oversaw banquet operations to ensure seamless execution and high-quality service delivery.
  • Trained and mentored staff to enhance team performance and elevate service standards.
  • Coordinated logistics for multi-event setups, optimizing space utilization and resource allocation.
  • Developed event timelines and schedules to improve efficiency and meet client expectations.
  • Implemented quality control measures to ensure consistency in food presentation and service execution.
  • Delegated tasks to maximize production under tight deadlines while maintaining high-quality standards.
  • Anticipated guest needs, increasing satisfaction through exceptional service during events.
  • Cultivated an inclusive work culture that promoted teamwork and empowerment, resulting in a high-performing team.

Head Server

City Cellar Wine Bar & Grill
03.2003 - 06.2007
  • Maintained high standards of service while supervising dining room operations and guest satisfaction.
  • Trained new staff on restaurant policies, enhancing performance and consistency in service.
  • Collaborated with kitchen personnel to streamline order delivery and minimize delays.
  • Optimized service workflows during peak hours, improving operational efficiency.
  • Monitored inventory levels for timely replenishment of supplies essential for service flow.
  • Handled customer complaints with professionalism, promoting long-term loyalty through resolution.
  • Assigned roles and coordinated server activities to ensure efficient patron service.
  • Reconciled cash drawer at shift end, addressing discrepancies to uphold financial integrity.

Education

Bachelor of Arts - Business

College of The Ozarks
Point Lookout, MO
12.1998

Skills

  • Professionalism and diligence
  • Exceptional customer care
  • Cash handling proficiency
  • Guest engagement skills
  • Hospitality service knowledge
  • Safe food practices
  • Collaborative teamwork
  • Customer service

Timeline

Server

Heirloom Hospitality
01.2018 - 09.2025

Server

Churchill Cigar and Bar
06.2014 - 01.2018

Server

Marriott
06.2013 - 01.2018

Banquet Manager

Marriott
10.2007 - 06.2013

Head Server

City Cellar Wine Bar & Grill
03.2003 - 06.2007

Bachelor of Arts - Business

College of The Ozarks

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Indra Rahim