Indra T. Sanders
Jersey City,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Summary of Qualifications Software: Microsoft Office, CCURE, DVTEL, 3VR, ADT Select, Archer, Promis Gavel, JAS production, Canvas, and Salesforce.
Overview
10
10
years of professional experience
Work History
Evening/Weekend & Off-site Administrator
HUDSON COUNTY COMMUNITY COLLEGE
04.2016 - Current
- Work as a liaison between students, faculty and college administrators
- Monitor activities relating to student assistance, classroom identification; class cancellations, room changes at assigned college center(s) and handles details of on-site coordinator in conjunction with security officers
- Maintain daily reports with the Evening and Weekend Coordinator
- Deliver messages, flyers, and timely distribution of class lists, grade and attendance rosters, supplies of important forms, calendars and catalogs and other relevant materials to faculty
- Report faculty absences/lateness to Evening, Weekend and Off-Site Coordinator
- Provide information to students, reports school closings, and class cancellations and administers student class evaluations
- Schedule appointments
- Greet students/answer questions in main office
- Create Reports
- Administrative practices
- Direct student support
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
Customer Support Specialist
Fanatics
01.2024 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound chats and emails while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Recognized possible payment (deposit & withdrawal) related concerns.
- Recognized possible suspicious fraudulent transactions.
- Resolved all customer issues, questions, incidents, and complaints in a timely manner.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Community Associate
Gainor Staffing
06.2023 - 01.2024
- Culturally sensitive registration, intake, roster tracking, and assessment
- Bilingual Spanish/English case management
- Referrals to community-based programs and organizations as identified by DHS
- Coordination with interpretation and translation services
- Coordination with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed
- Referrals to ESL instruction
- Referrals for childcare
- Medical care appointment coordination
- Coordination with the Mayor’s Office of Immigration Affairs (MOIA)
- Referrals to immigration legal services
- Other tasks assigned by DHS to facilitate delivery of necessary services to clients, including storage and distribution of packaged meals
DDD Support Coordinator
DAWN Center for Independent Living
08.2022 - 08.2023
- Responsible for assisting the consumer in managing the budget allocated to them by DDD for various services and supports
- Use innovative thinking to assist consumers and their families create high quality individualized service plans where potential services and agencies are identified
- Serve as a liaison for consumers and their families and various statewide entities including, but not limited to: DDD, DHS, designated fiscal intermediary, and the Unusual Incident Reporting Unit
Social Worker
Hudson County
03.2021 - 03.2022
- Make over 10 outbound calls per day for prospective clients
- Connect clients with local community resources
- Produce referrals
- Interview candidates to offer social services support
- Conduct evaluations to verify if customers are eligible for services
Judiciary Clerk 3 Probation
SUPERIOR COURT OF NEW JERSEY, ESSEX VICINAGE
10.2017 - 03.2021
- Enter cases from municipal and remand courts into CAPS
- Enter violations of Probation from Superior, Municipal, and Remand Courts
- Assist with printing daily and monthly reports
- Send the new arrest report from CJP court daily
- Enter out of state cases into CAPS
- Assist at Reception area
- Log cases
- Record monies received into a log
- Assist with different administrative tasks; i.e., copying and filing
- Review and compile all reports relating to fleet matters to include accident and incident reports, monthly fuel reports, and vehicle usage data
- Establish and maintain working relationships with vehicle coordinators
- Assign vehicles to staff for fieldwork
- Collecting data and compiling records and reports utilizing excel spreadsheets
Bilingual Judiciary Clerk 2
SUPERIOR COURT OF NEW JERSEY, ESSEX VICINAGE
09.2014 - 10.2017
- Responsible for determining juror eligibility in accordance with statutory requirements: checking in jurors upon arrival
- Accurately screening, and inputting data from questionnaires
- As well as making daily announcements regarding juror activity
- Creating panels, calling jurors’ names and sending them to the courtroom
- Back up for processing the morning work and processing the mail
- Communicating with the Criminal and Civil Divisions regarding trial schedules and needs for jurors
- Prepare indictment list
- Number cases/input charges in Grand Jury system
Education
Bachelor’s - Sociology, Women and Gender Studies
New Jersey City University
Jersey City, NJ05.2012
Skills
- Effective team player
- Strong communication skills
- Interpersonal skills
- Hard working
- Well organized
- Able to work with little supervision
- Capable of working in a multi-task environment
- Capable of working in a fast-paced environment
- Customer support
- Community outreach
- Customer service
- Problem-solving
- Decision-making
- Client documentation
Summaryofqualifications
Microsoft Office, AMAG (Access Control), CCURE, DVTEL, 3VR, ADT Select, Archer, Promis Gavel, JAS production, Canvas, Effective team player with strong communication and interpersonal skills., Hard working, well organized and able to work with little supervision., Capable of working in a multi-task and fast-paced environment., Fluent in Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Fanatics
01.2024 - 06.2024
Community Associate
Gainor Staffing
06.2023 - 01.2024
DDD Support Coordinator
DAWN Center for Independent Living
08.2022 - 08.2023
Social Worker
Hudson County
03.2021 - 03.2022
Judiciary Clerk 3 Probation
SUPERIOR COURT OF NEW JERSEY, ESSEX VICINAGE
10.2017 - 03.2021
Evening/Weekend & Off-site Administrator
HUDSON COUNTY COMMUNITY COLLEGE
04.2016 - Current
Bilingual Judiciary Clerk 2
SUPERIOR COURT OF NEW JERSEY, ESSEX VICINAGE
09.2014 - 10.2017
Bachelor’s - Sociology, Women and Gender Studies
New Jersey City University
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