Verified
This profile is verified using an email address.
Indrajeet Gandhi
Bellevue,WA
Summary
Senior Software Architect and technical leader delivering end-to-end Azure and ServiceNow solutions for a global enterprise of 170,000+ users. I direct the design and operations of distributed systems, AI-enabled analytics pipelines, and automated business workflows that process >5 million daily transactions and support 200+ cross-functional teams. From managing continuous service delivery to pioneering enterprise AI-readiness using RAG and structured knowledge management, I build resilient, high-scale architectures that eradicate operational bottlenecks and drive strategic business optimization.
Overview
18
18
years of professional experience
Work History
Senior Software Engineer
Microsoft
Bellevue, WA
12.2016 - 08.2026
- Azure Integrations & Telemetry Architecture: Designed scalable, fault-tolerant integrations between ServiceNow and Azure, processing >5 million daily transaction logs using Azure function, Azure Monitor and ServiceNow Midservers. Enabled predictive alerting and anomaly detection.
- Azure Data Platforms & Analytics: Architected Datalake using automated data extraction pipelines utilizing Azure Data Factory, Databricks for customer base of 200+ internal teams to provide Analytics and AI solutions. . Owned end-to-end delivery by establishing and managing a continuous service contract with a 4-person vendor team, utilizing business reviews to drive continuous improvement.
- Enterprise ServiceNow Engineering & IT Operations: Directed the development and operations of Microsoft IT's Configuration Management Database (CMDB) housing 10+ million configuration items, powering critical employee onboarding and device management workflows.
- Developed Predictive Intelligence classification models to categorize >4,000 daily incidents.
- Strategic Product Influence & Vendor Management: Partnered directly with ServiceNow product teams to influence the roadmap and feature delivery to align with Microsoft requirements and standards. Led several iterations of feature release reviews and security constraints, leading POCs to ensuring alignment with Microsoft's scale and security posture.
- AI-Enabled Experiences & Optimizations: Designed conversational interfaces across Azure and ServiceNow ecosystems using RAG and vector databases, structured knowledge management practices to optimize Microsoft Copilot responses, and drove internal GitHub adoption.
- Cost Optimization & License Management: Centralized enterprise data for comprehensive license usage analytics, enabling significant cost avoidance through proactive identification and termination of over-subscribed and unused license allocations.
Technical Lead & Senior Software Developer
HCL America, Orion Systems Integrators
Redmond, WA
01.2012 - 12.2016
- SEBT Startup Review System: Led engineering for "Microsoft Azure for BizSpark Plus" initiative portal, managing product offers, discounts, and memberships for 140 countries. Partnered with external design firm to deliver responsive UX wireframes. Directed offshore engineering team of 10 to 12 vendor resources to execute full product lifecycle, ensuring technical delivery and cross-company collaboration.
- Patch Automation Tool: Designed a scalable, robust application framework for centralized portal-based patch and update deployment across 100+ servers, factoring in infrastructure availability, technology platform limitations, and maintenance window configurations.
- Vector Data Pipeline: Led performance improvements via multi-threaded execution analysis and redesigned testing frameworks, enabling end-to-end test automation for data processing pipelines.
Senior Software Engineer / Operations Manager
Microsoft & Mastek
Redmond, WA
01.2006 - 01.2012
- Advanced from entry-level engineer to Senior Software Engineer/Specialist, enhancing system capabilities and technical standards across multiple enterprise-scale projects.
- Coordinated as core developer, Operations Manager, and Release Manager, orchestrating complex release cycles and ensuring seamless service delivery through cross-team collaboration.
- Designed scalable software solutions for enterprise-level applications at a leading tech firm.
- Collaborated with cross-functional teams to enhance product functionality and user experience.
- Led code reviews to ensure high-quality standards and best practices in software development.
Education
Bachelor of Information Technology - Engineering
Devi Ahilya University
Indore, M.P., INDIASkills
- Engineering leadership
- System architecture design
- Strategic product influence
- Team mentoring
- Managed services delivery
- Azure ecosystem expertise
- ServiceNow platform engineering
- Enterprise AI integration
- Vendor leadership
- Azure Data Factory proficiency
- Databricks expertise
- Cloud integration solutions
- Copilot Studio and Azure AI Foundry
- Telemetry architecture design
- Data governance strategies
- Project management skills
- Code review and refactoring
- Agile methodologies mastery
- Delivery management processes
Certification
Microsoft Certified: Agentic AI Business Solutions Architect Expert
Microsoft Certified: Azure AI Apps and Agents Developer Associate
Timeline
Senior Software Engineer
Microsoft
12.2016 - 08.2026
Technical Lead & Senior Software Developer
HCL America, Orion Systems Integrators
01.2012 - 12.2016
Senior Software Engineer / Operations Manager
Microsoft & Mastek
01.2006 - 01.2012
Bachelor of Information Technology - Engineering
Devi Ahilya University