Indrajoy Majumder
Dallas,TX
Overview
24
24
years of professional experience
Work History
Vice President of Information Technology
Neiman Marcus Group
Dallas, Texas
07.2023 - 02.2025
- Manage enterprise architecture frameworks and standards to guarantee the scalability, security, and efficiency of technology systems throughout the enterprise
- Supervise the deployment and upkeep of vital enterprise systems, including corporate, marketing, and supply chain, ensuring their smooth integration with consumer-facing digital technologies
- Direct consumer-facing applications across mobile, web, wearable, and other new channels
- Apply Gen AI, and ML technologies to foster innovation, improve customer experiences, and secure a competitive advantage in both enterprise and customer markets
- Infrastructure and Network Design and Operations:
- Ensure that infrastructure and network engineering apply top-tier solutions in accordance with architectural guidelines, and that the progress of work is documented and communicated consistently
- Supervise third-party technology vendors, making sure they uphold sufficient processes, controls, and security systems
- Work alongside business partners on forecasting, crafting business cases, prioritizing opportunities, assessing strategies, and engaging in other product management-related tasks
- Generated business value through collaborative leadership, innovation, and engineering excellence
- Serve as a change agent capable of influencing a variety of stakeholders in both business and technology sectors to enhance the experiences of customers and associates
- Oversee a yearly budget of $53 million with an aim for a 5% year-over-year optimization in savings
- Lead and mentor an organization of over 200+ individuals, including 15 direct reports
- Function as a strategic collaborator for colleagues and drive successful implementation of integration and rationalization strategy throughout the company's product portfolio
- Assess products in relation to cost, market share, user feedback, and various KPIs while consistently refining the features and pricing, discontinuing products when suitable, and deciding the future product portfolio
- Continually identify and evaluate market sizing, growth rates, and trends; customer challenges, opportunities, and whitespace potential; and competitors/alternatives
- Clearly express Problem/Solution/Value statements for every market segment and product
- Act as a customer champion in the development process, working closely with customers to thoroughly understand their needs and foresee market changes
- Propel our digital growth, enhancing digital presence, optimizing our e-retail connections, and building a strong omni- channel
- Formulate and implement a comprehensive digital business strategy, collaborate across functions, and remain ahead of industry trends
- Cultivate and promote a culture of collaboration, learning, accountability, and excellence within the team and throughout IT
- Develop explicit operational plans to achieve company objectives for profitability, saved 8% OPEX cost for 2024
- Oversee the quarterly and annual budgeting process and P&L responsibilities
- Act as a strategic partner for peers and drive effective execution of integration and rationalization strategy across the company’s product portfolio
- Evaluate products against cost, market share, user feedback, and other KPIs while continuously refining the features and pricing, sunsetting products when appropriate, and determining the go-forward product portfolio
- Renegotiated
- MSP contract with better SLA/KPI with $2.8 M lower cost
- Continuously identify and assess market sizing, growth rates, and trends; customer challenges, opportunities, and whitespace capacity; and competitors/alternatives
- Removed all old age Windows scanner from the store in 3 months resulted 23% store productivity
- Serve as a customer advocate in the development process, working closely with customers to deeply understand their needs and anticipate market developments
- Introduced many features resulted 11% growth on digital during black
- Friday season
- Driving our digital growth, expanding digital presence, optimizing our e-retail relationships, and developing a robust omni channel
- Developing and executing a comprehensive digital business strategy, collaborating cross-functionally, and staying ahead of industry trends
- Create and foster a culture of collaboration, learning, accountability and excellence within the team and across IT
- Collaborate with senior management to identify technology needs and opportunities for enhancing business processes and customer experiences
- Manage relationships with technology vendors and service providers to ensure cost-effective and high-quality service delivery.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
Associate Vice President
LTIMindtree
Dallas, TX
09.2022 - 07.2023
- Driving innovation efforts to enhance customer success, working with Fortune 500 companies to reveal further value from a digital and marketing viewpoint
- Tasked with developing customer 360, composable commerce and data solutions, supply chain capabilities, and services
- As a strategic leader, oversee a business portfolio exceeding $60 million through solution selling and product consulting
- Part of the global deal review board for opportunities exceeding $6 million
- Generating ideas and pinpointing essential business value drivers across various retailers and executing solutions to buy versus build
- Architecting solution for B2C, D2C, and B2B, along with Mobile Apps and a Micro Service Cloud- based transformation
- Developing blockchain use cases and points of view for CPG companies, and delivering innovative solutions and proof of concepts for brand entry into the Metaverse
- Leading multiple initiatives for Customer Data Platforms focused on first-party data collection and personalization
- Transitioning aging pricing and inventory systems from AS400 via GenAI
- Contributing to numerous marketplace capability offerings for custom and COTS solutions with CPG and Retail
- Establishing a Media Portal to enhance the retail media presence for a major CPG company, involving planning, buying, adtech/martech, and optimization
- Driving analyst conversations for strategic positions for Gartner, Forrester and ISG
- Presenting our capability, offerings and accelerators at NRF and CPG summit
- Worked with several service line and cross-industry leaders on the cross-sell/upsell of our offerings, resulting in an increased capacity essential for ongoing growth
- Develop Practice portfolio management (Growth strategies, business development, and operations) for new and consultative sales
- Establish product engineering expertise for the team
- Formulating the “Product Oriented Leadership” initiative for the Retail CPG Group
- Collaborated with multiple service line and cross industry leads on the cross sell/upsell for our offering, yielding an expanded bandwidth crucial for continuous growth
- Creating product engineering craft for the team
- Interacted well with customers to build connections and nurture relationships.
Senior Director of Technology
Publicis Sapient
Dallas, TX
09.2009 - 09.2022
- Leading strategic efforts in retail, partnering with Fortune 500 companies to foster growth through digital, marketing, and store initiatives
- Tasked with developing multi-domain capabilities and services
- As a strategic leader, oversee a business portfolio exceeding $50 million through solution selling and product consulting
- Steering the technology innovation and design thinking lab based in Dallas
- Generating ideas and pinpointing essential business value drivers among major retailers and delivering solutions, measuring, demonstrating, and communicating to executives
- Head the team for innovative store applications towards POS, Store assist APP, custom closet, and endless aisle
- Developed marTech strategy for a comprehensive customer view and how this will facilitate personalization and a next-generation store experience
- Formulated the 3-Year roadmap and technology vision for various retailers, presented and aligned with CXO and architectural committee on significant initiatives as the next priority
- Directed strategy to utilize modern IT Infrastructure and Platform to transform into a “data-driven and insight-driven company
- Designed a data pipeline to support data-driven business use cases and achieve measurable outcomes utilizing GCP
- Manage the pharmacy Engineering team, health platform ideation for two major brands within a leading pharmacy in the US
- Engineering lead for creating products for the immunization system, redefining the customer-facing pharmacy app leveraging Microsoft marketing cloud for HIPAA-compliant health outreach and periodic monitoring with Dacaadoo
- Created and implemented an end-to-end solution centered on customer experience, cloud enablement, data integrity, scalability, and resilience
- Designed a digital access layer to utilize a large billing data set via streams to offer a responsive experience for customer sales agents for Giant Telco in Canada
- Enhanced customer agent experience by 200% by implementing the loosely coupled solution and caching
- Developed and constructed the Vendor portal for B2B support in accordance with Canada government regulations
- Established a Supplier portal for three major retailers in the US
- Lead digital business transformation journey over a decade for large retailer based out of Dallas
- Employing Expertise as Face for Customer Success:
- Part of analyst conversations for strategic positions for Gartner
- Co-hosting sessions with SVP/VP’s for Platform Innovation within their storytelling sessions
- Act as a change agent on behalf of digital to business stakeholders
- Organizing Webinars/ Storytelling/ Hackathons to create engagement
- Design programs to adopt and practice engineering maturity
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
Technical Architect
BellSystems Inc
02.2008 - 08.2009
- Technology lead for Java/Micro Services/ AWS/ ATG/WCS/DemandWare/NoSQL/RDBMS
- Developed network and system architecture according to business needs.
Principal Consultant, Java
Enterprise Systems and Solutions PVT LTD
01.2007 - 01.2008
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Collaborated with clients from concept through final delivery of product or service.
Lead Software Engineer
Zenith Infotech Ltd
Mumbai, Maharasthra
01.2001 - 04.2005
- Developed code using Java and other programming languages to support digital repository frameworks and integrate systems.
- Translated customer and system requirements into robust software design with test-driven approach.
- Wrote relational database queries for stored procedures, query optimization and performance tuning.
- Improved DevOps across deployment and testing strategies and application monitoring.
Timeline
Vice President of Information Technology
Neiman Marcus Group
07.2023 - 02.2025
Associate Vice President
LTIMindtree
09.2022 - 07.2023
Senior Director of Technology
Publicis Sapient
09.2009 - 09.2022
Technical Architect
BellSystems Inc
02.2008 - 08.2009
Principal Consultant, Java
Enterprise Systems and Solutions PVT LTD
01.2007 - 01.2008
Lead Software Engineer
Zenith Infotech Ltd
01.2001 - 04.2005
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