Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Indrani Adhyapok

Indrani Adhyapok

Maineville,OH

Summary

Organized and dependable candidate with a proven track record of successfully managing multiple priorities and a positive attitude. Always willing to take on added responsibilities to meet team goals. Strong problem-solving abilities and a willingness to learn make me equipped to handle any challenges. Excellent communication skills for effective collaboration with team members and contributing to overall success. Seeking a full-time role that presents professional challenges and allows me to leverage interpersonal skills, effective time management, and problem-solving expertise for positive results.

Overview

19
19
years of professional experience

Work History

Managing Director

PranManWorks Global
11.2017 - 03.2022
  • Led Recruitment Consulting Business Unit, driving revenue growth and expanding market presence through strategic partnerships and new service offerings.
  • Oversaw operations, providing coaching to achieve daily and long-term goals.
  • Strengthened client relationships through proactive communication, on-time delivery, and high-quality service.
  • Developed and executed business plans, sales & marketing strategies to target new markets.
  • Enhanced customer satisfaction through a customer service excellence program.
  • Managed recruitment process, including candidate sourcing, job description development, interviewing, and participation in recruitment events.
  • Forecasted hiring needs and managed the training and development of team members to optimize productivity.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.

Founder & Director

Amshvi Software Labs
10.2017 - 03.2020
  • Day to Day Operational Execution & Administration
  • Overseeing People Function
  • Talent Acquisition, Retention & Hiring

Specialist

Fidelity Investments
04.2006 - 12.2012
  • Senior process lead in CDQ team( Client Data Quality)
  • Quality Analysis in day-to-day transactions done across all practices(Defined Contribution, Defined Benefits and Health and Welfare)
  • Providing feedback and root cause analysis with the TL's and managers
  • Learning catalyst .( Conducting process and behavioral trainings as per requirement)
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed training materials to enhance staff proficiency and productivity.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Process Associate

Progeon (Infosys BPO)
10.2003 - 07.2004
  • Providing high quality web-based support to international clients & customers
  • Work involved Order processing, Online Product Support etc
  • -Providing solutions for customer queries & their grievances related to the orders
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.

Project Trainee - Intern

Bata India Ltd.
01.2003 - 03.2003
  • Analyzing the Consumer Behaviors towards ladies' footwear segment
  • Study the customer's behavior towards the lady's footwear range of BATA & their Grievances
  • Identify the main drawbacks in the lady's footwear segment
  • Doing the market research for Ladies footwear Sales
  • Preparing the feedback report
  • Getting the suggestions for improvements from customers

Education

BBA - Marketing And Human Resource

Dayanand Sagar College of Arts, Science & Commerce
Bangalore
04-2003

Skills

  • Operations Management

  • Staff management

  • Quality assurance

  • Recruitment & Hiring Lifecycle Management

  • Team collaboration

  • Business Process Improvement

  • Client relationships

  • Governance & Reporting

  • Mentoring and training

Languages

English
Hindi

Timeline

Managing Director

PranManWorks Global
11.2017 - 03.2022

Founder & Director

Amshvi Software Labs
10.2017 - 03.2020

Specialist

Fidelity Investments
04.2006 - 12.2012

Process Associate

Progeon (Infosys BPO)
10.2003 - 07.2004

Project Trainee - Intern

Bata India Ltd.
01.2003 - 03.2003

BBA - Marketing And Human Resource

Dayanand Sagar College of Arts, Science & Commerce

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