Indrani Bhattacherjee
Livonia,MI
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
A. Screening Point Manager and Screening Officer
Garda World Toronto Pearson Airport
03.2014 - 04.2023
- Supervised daily operations by overseeing team activities and ensuring adherence to established performance benchmarks and safety protocols, thereby maintaining high operational standards and minimizing risk
- Provided real-time coaching and mentorship to team members, fostering an environment of continuous improvement, enhancing both team efficiency and individual morale through targeted feedback and guidance
- Managed and motivated over 30 employees at a time, to be productive and engaged in work.
- Resolved operational challenges by applying critical thinking and analyzing complex situations, implementing practical and effective solutions to optimize workflow and overcome obstacles
- Consistently delivered high-quality customer service while strictly adhering to international security protocols, ensuring a seamless and secure experience for passengers and stakeholders
- Collaborated cross-functionally with various departments to streamline operational processes, identify inefficiencies, and enhance the overall passenger experience, leading to improved service delivery and customer satisfaction
- Supervised daily operations by managing team activities and ensuring alignment with established performance benchmarks and safety protocols
- Monitored key performance indicators (KPIs) to evaluate operational efficiency, enforce compliance, and address any discrepancies, thereby maintaining high operational standards, minimizing risks, and promoting a culture of accountability
- Provided real-time coaching and mentorship to team members, delivering constructive feedback and personalized guidance to foster continuous improvement
- Focused on enhancing individual skill sets, boosting team efficiency, and improving morale, which contributed to higher productivity levels and greater employee satisfaction
- Addressed and resolved operational challenges by applying critical thinking and a methodical approach to analyze complex situations
- Implemented practical, data-driven solutions to streamline workflows, enhance resource allocation, and eliminate bottlenecks, improving overall operational effectiveness and minimizing delays
- Consistently delivered exceptional customer service by maintaining a strong focus on quality, professionalism, and attention to detail
- Ensured strict adherence to international security protocols, safeguarding both passengers and staff while promoting a smooth, secure, and welcoming travel experience
- Collaborated cross-functionally with various departments such as security, customer service, and logistics to optimize operational processes and improve interdepartmental communication
- Worked together to identify inefficiencies, introduce best practices, and implement changes that directly enhanced the passenger experience and operational throughput
- Monitored and tracked operational performance, generating reports on key metrics to identify trends, challenges, and opportunities for improvement
- Utilized data to make informed decisions that drove improvements in service quality and operational efficiency
- Led emergency response efforts by coordinating with relevant teams to ensure the swift and effective handling of critical situations, minimizing disruptions, and ensuring the safety and security of all stakeholders involved
- Trained and developed new team members, ensuring they were well-versed in safety protocols, customer service standards, and operational procedures, thereby contributing to a more knowledgeable and capable workforce
Assistant Manager
The Body Shop Canada – Toronto Pearson Airport
08.2012 - 05.2014
- Delivered exceptional customer service, fostering customer loyalty and repeat business by effectively promoting the cruelty-free brand and its benefits in skincare, body care, hair care, and makeup products.
- Ensured adherence to company policies and procedures, managing cash handling, POS transactions, and inventory accuracy to maintain operational integrity.
- Set daily, weekly, and hourly sales targets, driving team performance through clear goals, coaching, and product knowledge training.
- Implemented Visual Merchandising guidelines and store reconfigurations, creating solutions to maintain store aesthetics and engaging customer experiences despite product limitations.
- Managed administrative tasks and staff schedules, ensuring efficient operations and optimal coverage based on foot traffic reports, while preventing understaffing during critical periods.
- Developed and executed sales and operational plans, driving performance by leveraging KPIs, upselling, cross-selling strategies, and customer engagement through the Loyalty Program and Clienteling practices.
- Analyzed sales data and trends to forecast future sales, optimizing profitability and continuously improving conversion rates and team performance.
- Led the recruitment, training, and ongoing development of high-performing team members, ensuring alignment with company values and exceptional customer service standards.
- Provided regular feedback and coaching to the team, identifying strengths and areas for improvement, while maintaining strong communication through regular updates and performance development plans.
- Collaborated with leadership to implement strategic initiatives, managing inventory, ordering non-sellable items, and ensuring effective execution of events, promotions, and operational tasks.
Assistant Manager
Lush Cosmetics – Toronto Pearson Airport
08.2008 - 08.2012
- Engaged with staff and customers through product demonstrations and personalized consultations, fostering strong relationships and creating memorable shopping experiences
- Developed expertise in LUSH products, history, and practices, sharing this knowledge with team members to promote growth and ensure a consistent, high-quality customer experience
- Motivated and led the team to exceed sales targets, driving performance through clear communication, goal-setting, and fostering a culture of achievement and continuous improvement
- Organized and participated in in-store contests, training sessions, and meetings, creating an environment of motivation and inspiration that energized the team and encouraged professional growth
- Provided regular feedback to team members on performance, highlighting areas for improvement and recognizing strengths to boost morale and encourage personal and team growth
- Built brand presence and drove business growth by organizing events, managing social media initiatives, and engaging in community leadership activities to increase visibility and customer loyalty
- Increased profitability by managing key operational areas including inventory, payroll, and costs, ensuring optimal resource allocation and financial health of the store
- Oversaw weekly purchase orders for the store, ensuring timely and accurate ordering, and effectively managing inventory levels to support sales and operational needs
- Proficiently utilized inventory management software such as Microsoft Store Ops and Microsoft Manager Ops, ensuring accurate tracking and reporting of stock levels, sales data, and operational performance
- Managed stock, inventory, and sales, ensuring smooth operations by maintaining proper stock levels, identifying trends, and coordinating with staff to meet sales goals and minimize stockouts
Education
Associate of Arts - Business of Fashion Management
Humber College of Advanced Learning
Mississauga06.2010
Skills
- Problem Solving & Critical Thinking
- Time & Personal Management
- Negotiation & Leadership
- Pressure Management
- Teamwork & Leadership Flexibility
- Client Relationship Management
- Crisis Management & Problem Resolution
- Analytical & Creative Thinking
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
A. Screening Point Manager and Screening Officer
Garda World Toronto Pearson Airport
03.2014 - 04.2023
Assistant Manager
The Body Shop Canada – Toronto Pearson Airport
08.2012 - 05.2014
Assistant Manager
Lush Cosmetics – Toronto Pearson Airport
08.2008 - 08.2012
Associate of Arts - Business of Fashion Management
Humber College of Advanced Learning
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