Summary
Overview
Work History
Education
Skills
Timeline
Generic

Indranie Goberdhan

Queens,NY

Summary

Motivate Store manager with 8 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

15
15
years of professional experience

Work History

Store Manager

Walgreens
10.2020 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Store Manager

Rite Aid Pharmacy
06.2016 - 09.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

CLERK 11 GENERAL

REGIONAL DEMOCRATIC COUNCIL, REGION NO.5
01.2009 - 08.2014
  • Assists in processing applications for various kinds of leave, advances and allowances
  • Assists in processing Annual Confidential Reports for monthly paid staff
  • Assists in processing matters relating to retirements, resignations and terminations of service
  • Processes applications for and other matters relating to appointments
  • Drafts letters of appointments and Government Orders
  • Processes vacancy notices for advertisements.

CASHIER

A&S GROCERY STORE
06.2013 - 12.2013
  • Take payment in exchange of items sold
  • Bag, box and wrap purchased items
  • Identify prices of goods using memory or scanner
  • Enter transactions in the cash register and provide customers with the total bill
  • Issue receipts and change to customers
  • Count money at the end and beginning of each shift.

Education

ROSIGNOL SECONDARY SCHOOL
West Coast Berbice, Guyana

JANAT SCHOOL OF ACCOUNTING
West Coast Berbice, Guyana

ACCOUNTING

York College of The City University of New York
Jamaica, NY

Skills

  • Microsoft excel 2003/XP
  • Windows & Microsoft Office essentials
  • Microsoft Word 2003/XP
  • Quickbooks Accounting
  • Peachtree Accounting
  • Quickbooks Point of Sales
  • Ability to work quickly and accurately
  • Highly organized
  • Time management
  • Superior attention to detail
  • Strong interpersonal and analytic skills
  • A team player and work well with others
  • Team Development
  • Employee Training
  • Loss Prevention
  • Retail Inventory Management
  • Store Merchandising
  • Payroll Management
  • POS Systems
  • Personnel Development
  • Shift Scheduling
  • Customer Service Management
  • Promotional Planning
  • Supply Ordering
  • Employee Terminations
  • Inventory Control
  • Delegating Work
  • Customer Relations
  • Work Planning and Prioritization
  • Culture Development
  • Inventory Management
  • Advertising and Marketing
  • Marketing and Promotions
  • Leadership Development
  • Performance Reviews
  • Goals and Performance
  • Order Management
  • Team Leadership and Coaching
  • Strategic Thinker
  • Bank and Safe Deposits
  • Recruiting and Hiring
  • Customer Service
  • Flexible Schedule
  • Outstanding Communication Skills
  • Sales Promotions
  • Loss Prevention Procedures
  • Product Merchandising
  • Pricing Strategies
  • Staff Supervision
  • Financial Operations Management
  • Problem-Solving
  • Store Opening and Closing
  • Leading Staff Meetings
  • Computer Literacy
  • Employee Scheduling
  • Organizational Skills
  • Delegation Skills
  • Retail Sales Techniques
  • Goal Setting
  • Conflict Resolution
  • Product Knowledge
  • Task Prioritization
  • Business Acumen
  • Safety Compliance

Timeline

Store Manager

Walgreens
10.2020 - Current

Store Manager

Rite Aid Pharmacy
06.2016 - 09.2020

CASHIER

A&S GROCERY STORE
06.2013 - 12.2013

CLERK 11 GENERAL

REGIONAL DEMOCRATIC COUNCIL, REGION NO.5
01.2009 - 08.2014

ROSIGNOL SECONDARY SCHOOL

JANAT SCHOOL OF ACCOUNTING

ACCOUNTING

York College of The City University of New York

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Indranie Goberdhan