Indrasish Chakraborty
Johns Creek,GA
Summary
Seasoned Test Consultant with a robust history at Capgemini America Inc., excelling in functional, mobile apps, and API testing. Demonstrated leadership in coordinating comprehensive testing strategies and driving QA/UAT processes. Skilled in cross-browser and accessibility testing, showcasing a blend of technical proficiency and strategic oversight. Achieved significant enhancements in testing methodologies, ensuring high-quality deliverables.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Test Consultant 3
Capgemini America Inc.
Georgia, USA
08.2015 - Current
- Onsite Lead for testing and co-ordination of STLC deliverables
- Involved in new functional feature testing
- Involved in E2E testing
- Involved in Accessibility testing
- Involved in Mobile Web testing
Test Consultant 3
Capgemini America Inc.
Georgia, USA
12.2024 - 07.2024
- Onsite Lead for testing and co-ordination of STLC deliverables
- Involved in new functional feature testing
- Involved in E2E testing
- Involved in STICKY PRINTER testing
- Involved in Mobile Web testing
Test Consultant 3
Capgemini America Inc.
Georgia, USA
03.2020 - 12.2020
- Involved in Middleware – API testing
- Involved in Remote Ordering testing
- Involved in 3rd party delivery testing
- Involved in 3PD to POS testing
Test Consultant 3
Capgemini America Inc.
Georgia, USA
06.2018 - 07.2019
- Analyzes the Restaurant Solutions -Requirements and contributes in architectural design reviews
- Provides inputs for RFM -Restaurant File Management system and reviews with McDonald’s business teams for review and Sign Off as and when necessary
- Prepares and reviews the McDonald’s-US IT Restaurant Release Strategy and Deployment Plan to US Markets with the project team before every Restaurant Code Release
- Works with Test Data and Environment teams to plan and deploy remote packages to QA Lab environments
- Prepares the Detailed Test Plan for McDonald’s Pilot-Store Deployment and Configuration setup
- Provides the LIVE Production Validation Support from a local McDonald’s Store and provides hourly updates to all stakeholders during the whole Production Deployment Cycle
Test Consultant 3
Capgemini America Inc.
Georgia, USA
01.2018 - 04.2019
- Coordinates with the Altametrics and QSR Soft-Development team, QA Leads and McDonald’s Business Analysts (BA) to perform any new Change Request review and scope
- Conducts the Altametrics and QSR Soft -Code Review with QA and Development teams and shares inputs for detecting design flaws if any
- Performs the QA internal review of the Business Requirements to understand the QA Scope
- Reviews the High-Level Scenarios (HLS) and shares feedback to QA team
- Conducts the walkthrough of the HLS with McDonald’s Project team to review the Test Scenarios and Scope and receive the Sign Off
- Works with the Test Data Team and Lab team to ensure the Test Environments are set up before the QA Cycle starts
- Works closely with McDonald’s – Global Account Manager (GAM) and Master Data Management (MDM) teams to ensure the – Test User ids, and Test Stores are set up and in sync to ensure the complete End-2-End testing is completed
- Responsible to coordinate the Business -User Acceptance Testing (UAT) is completed by working with the BA
- Coordinated the Weekly Defect Review meetings to ensure defect fixes are available on time to ensure code fix is done properly
- Shares the Daily and Weekly QA metrics with all stakeholders calling out QA completion rate, defect testing status, Risks and mitigation plan
- Responsible to provide QA Sign Off to exit the QA phase and release to Pilot Stores in the PRODUCTION environment
Test Consultant 3
Capgemini America Inc.
Georgia, USA
01.2015 - 01.2018
- Involved in preparation of Test Plan, Test Design & Test Execution activities
- Ship2Home - End-2-End Validation including Online/eComm order creation – Validate the different status in OMS – Validate Shipped Status in WMS – Validate in Sales Audit
- Ship2Store - End-2-End Validation including Online/eComm order creation – Validate the different status in OMS – Validate Shipped Status in WMS – Pick up order @POS- Validate in Sales Audit
- Prepared Test Strategy and conducted review meeting with project managers and business analysts, Developers and SD team
- Prepared Test Coverage and conducted walkthrough with Development team
- Coordinate with different downstream application team to capture the transaction data are correctly flowing and Settlement Files are created and stored in CORP Servers
- Leading a 5-member Testing team at offshore
- Conducted Defect triage on daily basis with development, business and product management
- Co-ordinated the UAT and proceeded for Business Sign Off for Go Live
Test Consultant 3
Capgemini America Inc.
Georgia, USA
01.2016 - 01.2017
- Performed different application testing in iOS on Inventory Control, Price Check, Replenishment, Ship to Store (Check In and Check OUT)
Senior Associate-QA
Cognizant Technology Solutions, US Corporation.
Kansas, USA
11.2014 - 08.2015
- Involved in preparation of Test Plan, Test Design & Test Execution activities
- Prepared Test Plan and conduct review meeting with PM, BA, Developers and SD team
- Prepared Test Coverage and conducted walkthrough with SD team
- Coordinate with different downstream application team to capture the transaction data are correctly flowing and Settlement Files are created and stored in CORP Servers
- Leading a 10-member Testing team at offshore
- Conduct Defect triage on daily basis with development, business and product management
- Co-ordinate the UAT and proceed for Business Sign Off for Go Live
POS LEAD
Wipro Limited
Wisconsin, USA
07.2012 - 10.2014
- Prepared Test Coverage and conducted walkthrough with SD team
- Coordinate with different downstream application team to capture the transaction data are correctly flowing and Settlement Files are created and stored in CORP Servers
- Lead a 4-member Testing team at offshore
- Updated test cases in QC with all the possible scenarios for BOPUS testing
- Conduct Defect triage on daily basis with development, business and product management
- Prepare the QA Readiness Document for CAB approval meeting before Go Live
- Prepare and upload all artifacts for PQA Audit of each phase of the project
- Prepare the Test Plan for Preproduction and Production Validation
- Coordinate with TEM team, to ensure correct environment and Data are available during the testing
- Participated in GO LIVE Deployment and validation
- Performed Hardware Peripheral testing like; IBM & NCR Registers, VeriFone Signature Capture Devices, INGENICO Pin pads, Symbol Handheld scanners, NCR Flatbed scanners
POS LEAD
Wipro Limited
Chennai, India
08.2009 - 05.2012
- Performed Hardware Peripheral testing like; IBM & NCR Registers, VeriFone Signature Capture Devices, INGENICO Pin pads, Symbol Handheld scanners, NCR Flatbed scanners
Deployment Engineer
Wipro Limited
Brighton, UK
12.2008 - 03.2009
- Reimage all user laptops with latest Norton Ghost Image
- Reinstall all the Free and Licensed Software applications
- Join the User Laptop to “migrated corporate domain”
- Guide the users to login using corporate credentials and ensuring users have access to all the work-related applications and software
- Share the Daily Status Report for User Migration Coverage both to client and Wipro leadership teams
Deployment Engineer
Wipro Limited
Swindon, UK
04.2008 - 06.2008
- Reimage all user laptops with latest Norton Ghost Image
- Reinstall all the Free and Licensed Software applications
- Join the User Laptop to “migrated corporate domain”
- Guide the users to login using corporate credentials and ensuring users have access to all the work-related applications and software
- Share the Daily Status Report for User Migration Coverage both to client and Wipro leadership teams
SME / QA LEAD
Wipro Limited
Kolkata, India
09.2006 - 06.2008
- Provided Level 2 Technical Support to resolve issues related to DSL and Dial up modems
- Provided Level 2 Technical Support internet set up using IE6.0 for end users
- Provided Level 2 Technical Support for resolving PC Slow Boot / No Boot issues
- Provided Level 2 Technical Support for resolving Hard Drive /Optical Drive issues for end users
- Provided Level 2 Technical Support for troubleshooting Display and VGA card issues
Technical Support Engineer
Hewlett Packard
Bangalore, India
01.2005 - 08.2006
- Provided Level 1 Technical Support to resolve issues related to Remote Access and Smart Card Login issues
- Provided support for MS Outlook 2003 set up and configuring issues
- Provided support for resolving Windows Vista and XP issues
- Provided support for resolving Active Directory issues in joining PC to Microsoft corporate Domains
- Provided support for troubleshooting mobile phone syncing of emails using the active sync software issues
Technical Support Associate
Wipro Limited
New Delhi, India
07.2003 - 12.2004
- Worked as Technical Support Executive
- Acted as back up SME /L2 providing correct process support and picked up escalations
- In absence of TL, regularly shared data among the team members to provide instant check on the performance in terms of CSAT & Revenue Generation
- Conducted Huddle to work with weak performers to make them achieve the Client SLA and CSATS
Education
Master of Science - Information Technology Management
University of ARKANSAS GRANTHAM
Lenexa, Kansas, USA12.2020
Bachelor of Computer Application -
JIS College of Engineering, University of Kalyani
West Bengal, India08.2003
Skills
- Functional Testing (manual)
- Mobile apps testing (iOS and Android)
- Apple Pay Certification testing with respect to payment using (Amex, Visa, Discover, and MasterCard)
- New Feature Testing (manual)
- Regression Testing (manual)
- Accessibility Testing
- API testing using Postman
- QA/UAT mobile apps build testing from App Center using physical devices and BrowserStack
- Backward compatibility testing in apps and web
- Cross-Browser Testing (Safari/Chrome) in web and mobile web
Portfoliomanaged
$1.2 million
Certification
- Tosca Automation Specialist (AS1), 2024
- Tosca Automation Specialist (AS2), 2024
- ChatGPT -Prompt Engineering ,2024
- SCALED AGILE (SAFe Agilist) 5.0 Certified, 2021
- Certified Manager of Software Testing, 2020
- Certified Software Tester, 2020
- Business Analytics Certification, Harvard Business School, 2019
- McDonald’s OTP Certified (Operational Technology Person), 2019
- Capgemini – Engagement Manager Certification, 2019
- SMC (Scrum Master Certified) from ScrumStudy.org, USA, 2016
- ASTQB (ISTQB-Certified Tester Foundation Level), 2014
Skills
Daily scrum call, Refinement meeting, Sprint planning meeting, Sprint Demo meetings, Sprint Retrospective, Monthly Release Calls, QA capacity calculations, Multi-team co-ordination, QA Co-ordination, Functional Testing, End-2-end Testing, Mobile Testing, Apple Pay Testing, Production Deployment, QA Metrics Creation, Test Strategy Design, Root Cause Analysis, QA Lab Infrastructure Set up, UAT co-ordination, BROWSERSTACK, Session M, Appscenter, New Relic Alerts, Gitlab,SQL Server Studio, JIRA, Brink POS Portal (In house), Accessibility tool, FIGMA Design tool, Content Management tool.
Workauthorization
Currently in H1B, 08/31/25, Approved I-140
Domainexperience
- Restaurant, From 2018 – Till Date, POS testing, Back Office Testing, Mobile Apps testing (UBER EATS, DOOR DASH & GRUB HUB)
- Retail, From 2009 -2017, POS & POS upgrade testing, POS to Pin pad integration testing, OMS to POS testing, mobile order testing, Sales Audit validation
- IT Infrastructure Support & Deployment, 2003-2009
Awards
- Q1 – Tester of 2022, Capgemini
- TEAM OF THE QUARTER, Capgemini America Inc., 2015
- SPOT AWARD, Cognizant Technology Solutions, 2014
Employmentstatus
Employed, Capgemini America Inc., 08/01/15, Full-Time
Key Clients
- INSPIRE BRANDS, 01/01/20, Present
- SUBWAY, 01/01/20, 12/31/20
- McDonald’s, 01/01/18, 12/31/20
- Carter’s, 01/01/15, 12/31/18
- Payless Shoe Source, 01/01/14, 12/31/15
- KOHL’S, 01/01/12, 12/31/14
- Charming Shoppes (ASCENA Retail), 01/01/09, 12/31/12
Affiliations
- Musician, singer, guitar player, and piano player loves to experiment with sound engineering in music
- 2022 - Atlanta Indian Idol - 1st Runner-Up, in Singing
- Soccer player
- Loves home gardening
- Cooking
- Loves traveling
Accomplishments
1. Q1 – Tester of 2022 in the QET service line for Capgemini
2. TEAM OF THE QUARTER – for outstanding contributions to QA from Capgemini America, Inc. In 2015
3. SPOT AWARD – for outstanding contribution to QE&A from Cognizant Technology Solutions, US Corporation, in 2014
Languages
English
Professional
Hindi
Professional
Bengali
Professional
Timeline
Test Consultant 3
Capgemini America Inc.
12.2024 - 07.2024
Test Consultant 3
Capgemini America Inc.
03.2020 - 12.2020
Test Consultant 3
Capgemini America Inc.
06.2018 - 07.2019
Test Consultant 3
Capgemini America Inc.
01.2018 - 04.2019
Test Consultant 3
Capgemini America Inc.
01.2016 - 01.2017
Test Consultant 3
Capgemini America Inc.
08.2015 - Current
Test Consultant 3
Capgemini America Inc.
01.2015 - 01.2018
Senior Associate-QA
Cognizant Technology Solutions, US Corporation.
11.2014 - 08.2015
POS LEAD
Wipro Limited
07.2012 - 10.2014
POS LEAD
Wipro Limited
08.2009 - 05.2012
Deployment Engineer
Wipro Limited
12.2008 - 03.2009
Deployment Engineer
Wipro Limited
04.2008 - 06.2008
SME / QA LEAD
Wipro Limited
09.2006 - 06.2008
Technical Support Engineer
Hewlett Packard
01.2005 - 08.2006
Technical Support Associate
Wipro Limited
07.2003 - 12.2004
Master of Science - Information Technology Management
University of ARKANSAS GRANTHAM
Bachelor of Computer Application -
JIS College of Engineering, University of Kalyani
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