Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Indu S. Murthy

Seattle

Summary

Results-driven Senior Software Test Engineer with extensive experience in the information technology and services industry, showcasing strong technical acumen in Quality Assurance (QA) testing, test automation frameworks, and defect management. Proven success in planning and managing QA projects and teams throughout the entire project lifecycle, with solid proficiency in implementing Agile methodologies to ensure timely delivery of high-quality software products. Skilled in fostering effective stakeholder relationships and communications, complemented by formal training in information technology and management information science. Exceptional communication and reporting capabilities enhance collaboration and drive project success.

Overview

16
16
years of professional experience

Work History

Senior Software Test Engineer

Qualtrics
08.2024 - Current
  • Lead the Client Data Automation Platform (CDAP), ensuring timely completion of all quarterly deliverables. Completed +300 feature releases and continuing.
  • Spearheaded complex, large-scale projects involving omni-channel data extraction and transformations which is a success pillar identified by the company, requiring extensive cross-platform team coordination. Delivered successfully the Pilot preview for critical customers.
  • Conducted monthly second-level analyses of customer bugs, providing recommendations to reduce bug count. Across the supported platform, ETL workflows saw reduction in customer pulses by 40% over 2023 - 2024, Connectors saw reduction by 60% 2023-2024 due to the recommendations made.
  • Implemented self-healing libraries integration with Playwright, aiming to decrease repository maintenance time and accelerate new automation test development.
  • Collaborated with cross-functional teams to identify, document, and resolve software defects efficiently.

Software Test Engineer II

Qualtrics
06.2021 - 08.2024
  • Designed detailed test plans and test cases for mobile and web applications
  • Managed deliverables, including early access testing and test automation for general access sign-off, ensuring timely completion
  • Conducted second-level analysis of monthly customer pulse data, providing recommendations for pulse reduction
  • Performed regular "Works as Designed" pulse analysis to identify trends and recommend product modifications
  • Instituted a Software Test Engineer (STE) school and lab to enable organizational analysis and contribution to company success metrics
  • Coordinated with Development leads to ensure completion of all committed deliverables within allocated timeframes
  • Converted manual test cases into automated cases within an existing framework using Python
  • Maintained a test case repository, ensuring pass rates exceeded 95% across various supported data centers
  • Reviewed design documents for supporting organizations
  • Reviewed and provided input for Root Cause Analysis of incidents
  • Mentored new hires.

Test Engineer Lead

Sentaca Inc
05.2020 - 05.2021
  • Led an Agile development team with rapid release cycles
  • Defined test scope and strategy for validating the Rich Communication System (RCS) messaging common client across a joint venture of USA's four major Telecom Network Carriers on various Android devices
  • Designed detailed test plans for RCS messaging client validation across Network Carriers on various Android devices
  • Developed an automation framework for the Common Client RCS messaging application using Appium and PRiSM (in-house tool)
  • Monitored testing progress and reported status to stakeholders.

Assurance Engineering (QAE)

AT&T
03.2014 - 05.2014
  • Project Leadership & Team Management: Led QAE team from inception to completion, encompassing the entire project development lifecycle
  • Designed comprehensive test plans and use cases for new service development and rollout
  • Managed project progress, provided status reports to the team and senior leadership, and oversaw defect management and root cause analysis
  • Contributed to talent acquisition and mentored new team members on network architecture and best workplace practices
  • Successfully led an Agile development team with rapid release cycles
  • Collaboration & Communication: Collaborated effectively with development engineers to assess service designs and communicated updates to both technical and non-technical stakeholders
  • Key Project Accomplishments: Successfully completed several complex projects on time, including VoLTE calls with Alexa devices, AT&T Disaster Recovery as a Service (DRaaS) leveraging Google Loon, FirstNet (First Responders Network Authority)
  • Disaster Recovery Validation: Successfully completed Phase 1 validation for messages and Voice over LTE (VoLTE) calls for DRaaS using Google Loon.
  • NumberSync Validation: Successfully validated Number Syncing for Alexa devices with AT&T accounts across various services, including VoLTE, VoWiFi, 911, supplementary services, and interworking with other account-connected devices
  • Dynamic Traffic Management, enabling priority and user preemption during high-volume network traffic, a critical feature for First Responders (FirstNet)
  • Test Automation & Scripting: Designed and built test automation frameworks for VoLTE and IP messaging services
  • Contributed to the automation team by writing Python-based test scripts for automating audio and video call scenarios.

Quality Assurance Engineer

AT&T
08.2013 - 02.2014
  • As a key member of the Service Validation team, I supported Quality Assurance operations through engineering and testing, validating new and innovative services for AT&T customers
  • I oversaw the defect analysis and management process using Quality Center.
  • Responsibilities included: Creating detailed test plans and scenarios with anticipated results
  • Quickly assimilating knowledge of the entire network architecture
  • Updating and maintaining status and traces using HP Quality Center.

Intern | Data Mining Analyst

BNSF Railways
03.2012 - 08.2012
  • Conducted predictive analysis on train schedules to evaluate data mining investment for the company
  • Gained in-depth knowledge of designing data models with SAS Miner application
  • Optimized the regression model for the predictive analysis of train schedules.

Programmer Analyst

Cognizant Technology Solutions
06.2009 - 11.2010
  • Collaborated with a team on various programming projects
  • Participated in project development, including regular project reviews, weekly status updates, and global status reports
  • Integrated web pages with back-end Java Server Pages (JSP) programming
  • Worked on a reverse engineering project to optimize system performance for a client
  • Contributed significantly as a valuable team member.

Education

Master of Science - Information Technology and Management

University of Texas
Dallas, TX
12-2012

Bachelor of Engineering - Information Science

Sapthagiri College of Engineering
Bangalore, Karnataka
06-2008

Skills

  • Test Plan and Test Case Development
  • Automation of Frameworks and Test Scenarios
  • Second-Level Analysis of Customer Pulse Data
  • Vendor and Stakeholder Relationship Management
  • Process and System Optimization
  • Defect and Issue Resolution
  • Automation Tools: Selenium, Playwright, KIT, Appium
  • Programming: Python
  • Software Tools: JIRA, Microsoft Office (Excel, Word), Microsoft Project, Visual Studio Code, Testrail, Jenkins, Coda, Qase, Cursor, Browserstack

Websites

Timeline

Senior Software Test Engineer

Qualtrics
08.2024 - Current

Software Test Engineer II

Qualtrics
06.2021 - 08.2024

Test Engineer Lead

Sentaca Inc
05.2020 - 05.2021

Assurance Engineering (QAE)

AT&T
03.2014 - 05.2014

Quality Assurance Engineer

AT&T
08.2013 - 02.2014

Intern | Data Mining Analyst

BNSF Railways
03.2012 - 08.2012

Programmer Analyst

Cognizant Technology Solutions
06.2009 - 11.2010

Master of Science - Information Technology and Management

University of Texas

Bachelor of Engineering - Information Science

Sapthagiri College of Engineering

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