Indy Herrmann
Parkersburg,IA
Summary
Dynamic and dedicated Lifeguard with CPR certification and strong communication skills, honed at Parkersburg City Pool. Proven track record in enhancing swimmer safety and customer satisfaction through effective problem-solving and leadership. Actively contributed to emergency preparedness and water safety education, ensuring a secure and enjoyable environment for all patrons.
Personable and vigilant with strong sense of responsibility and quick decision-making skills. Knowledgeable in water safety protocols and capable of performing first aid and CPR effectively. Committed to ensuring safe and enjoyable environment for all patrons.
Developed skills in high-responsibility aquatic environment, focusing on safety and quick response. Strong ability to assess situations rapidly and implement effective solutions. Seeking to transition into new field, leveraging ability to maintain calm under pressure and ensure safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kohls Department Store
05.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Lifeguard
Parkersburg City Pool
05.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Promoted water safety awareness with educational presentations to community groups.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
Education
No Degree -
Aplington-Parkersburg
Parkersburg, IA05-2028
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
Certification
- First Aid/CPR Certified
Timeline
Customer Service Cashier
Kohls Department Store
05.2025 - Current
Lifeguard
Parkersburg City Pool
05.2024 - Current
No Degree -
Aplington-Parkersburg
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