Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Indya Calloway

Hattiesburg,MS

Summary

Dynamic leader and adept multitasker with a proven track record at Aspen Dental for enhancing patient experience and streamlining provider workflows. Excelled in roles requiring strong interpersonal skills and medical terminology knowledge, achieving top performance metrics at Elevation Connect. Demonstrates exceptional documentation abilities and a commitment to continuous improvement and quality care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Experience Coordinator

Aspen Dental
02.2024 - 01.2025
  • Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Posted payments to accounts and maintained records.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Team Lead Trainer

Heartland Dental
09.2022 - 02.2024
  • Monitored team performance metrics and adjusted training plans accordingly to maximize results.
  • Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Analyzed and evaluated training effectiveness and program outcomes.

Customer Service Representative

Elevation Connect
03.2020 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Healthcare Customer Service Representative

Maximus
01.2019 - 03.2020
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Education

High School Diploma -

New Hope High School
Columbus
05-2014

Some College (No Degree) -

University of Southern Mississippi
Hattiesburg, MS

Skills

  • Leadership qualities
  • Detail-oriented
  • Documentation skills
  • Multitasking Abilities
  • Claims handling and coverage verification
  • Medical terminology
  • Strong interpersonal skills

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Phlebotomy Certified, Healing Touch Allied Health Institute

Timeline

Patient Experience Coordinator

Aspen Dental
02.2024 - 01.2025

Team Lead Trainer

Heartland Dental
09.2022 - 02.2024

Customer Service Representative

Elevation Connect
03.2020 - 09.2022

Healthcare Customer Service Representative

Maximus
01.2019 - 03.2020

High School Diploma -

New Hope High School

Some College (No Degree) -

University of Southern Mississippi

Similar Profiles

CREATE PROFILE
Indya Calloway