Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Indya Chambers

Calhoun,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Mannington Commercial
10.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders accurately using company-specific software to ensure timely delivery.
  • Assisted in managing customer accounts, providing updates and resolving discrepancies efficiently.
  • Collaborated with team members to enhance service quality and streamline operational processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Small Business Sales Consultant

AT&T Small Business
09.2016 - 11.2023
  • Responsible for assisting small business customers with AT&T internet, mobility, Direct TV, and landline accounts.
  • Developed in-depth understanding of small business needs to tailor sales solutions effectively.
  • Assisted clients in identifying suitable products and services to enhance their business operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly and efficiently.
  • Maintained accurate records of client interactions and sales activities using CRM software.
  • Participated in training sessions to improve product knowledge and sales techniques consistently.
  • Adapted quickly to changes in product offerings, ensuring clients received up-to-date information.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Work with multiple departments within the company to resolve customer issues, deliver solutions, and drive sales performance
  • Maintained positive, professional, and empathetic customer focused approach.
  • Interpret customer billing, as well as address issues and concerns.
  • Engaged in building rapport with each customer sending email quotes and follow ups.
  • Classified as Senior Sales Representative.
  • Acting Team Lead
  • Aid in special projects.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Established close relationships with new small business prospects.
  • Processed credit applications and research business to ensure these were non fraudulent business establishments.
  • Processed bills, issued credits after reviewing and discussing with clients.
  • Developed tailored small business solutions to enhance customer satisfaction and retention.

Customer Service Specialist

Kane Carpet
01.2010 - 01.2015
  • Delivered exceptional customer support by resolving inquiries and complaints effectively.
  • Collaborated with sales team to provide detailed product information, enhancing customer satisfaction.
  • Order entry, sample order entry, customer account set up
  • Follow ups on backorder dates, production dates, and container arrival worldwide via email and phone with president and vice president of company.
  • Assisted customers regarding custom area rugs, border, runners and special dye requests.
  • Sent samples to help clients with decision making.

Education

Master Cosmetologist Diploma - Cosmetology

Genesis Career College
Dalton, GA
09-2010

High School Diploma -

Calhoun High School
Calhoun, GA
05-1997

Skills

  • Customer engagement
  • Engaged listening
  • Logical evaluation
  • Efficient data input
  • Proficiency in SAP CRM/ERP, OPUS, CLARIFY, Bocris, Assist Edge, Telegence, and Microsoft Teams
  • Strong attention to detail
  • Positive interpersonal skills
  • Effective team contributor
  • Cross-department collaboration
  • Proficient in remote work environments
  • Client relationship management
  • Problem resolution
  • Strategic idea generation
  • Mastery of AT&T wireless systems, wireline legacy systems, and AT&T fiber/internet

Accomplishments

Consistently exceed customer experience targets

#1 in fiber sales 2023

50% + Gig Mix Consistently

#ENSR 338.6%

Achievers Club 2021

"Think Out of the Box 2023 Award"- If there is a problem, I will find a solution :)"

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Representative

Mannington Commercial
10.2024 - Current

Small Business Sales Consultant

AT&T Small Business
09.2016 - 11.2023

Customer Service Specialist

Kane Carpet
01.2010 - 01.2015

Master Cosmetologist Diploma - Cosmetology

Genesis Career College

High School Diploma -

Calhoun High School

Similar Profiles

CREATE PROFILE