Ind'ya Collins
Mobile,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent (remote)
Alorcia
09.2025 - Current
- Provided phone support to UHC members regarding medical benefits, claims, eligibility, authorizations, and billing.
- Assisted members in understanding coverage details, deductibles, copays, out-of-pocket costs, and prior authorization processes.
- Guided members through provider network searches, plan resources, reimbursement forms (DMR), and ID card requests.
- Documented all interactions using Maestro, Doc360, NICE, and internal UHC systems in compliance with HIPAA regulations.
- Educated members on hearing aid, pharmacy, vision, medical, and wellness benefits.
- Escalated issues such as provider billing disputes, disenrollments, gym membership benefit questions, and enrollment/eligibility concerns.
Intern (Eligibility verification/Claims)
White Smile Center
05.2025 - 06.2025
- Identified and verified dental insurance coverage and benefits for patients, ensuring accurate and comprehensive information.
- Updated and maintained precise patient medical records and financial details, facilitating seamless access to essential data.
- Informed patients of their copayment obligations and confirmed eligibility for dental services and procedures, enhancing transparency and service efficiency.
- 2 months
Produce Associate
Walmart
04.2024 - 07.2024
- Managed inventory and pricing operations for meat and produce sections, ensuring optimal stock levels and accurate product pricing.
- Assisted in the bakery department, supporting cross-departmental functions and promoting team collaboration.
- Delivered quality customer service, enhancing the overall guest experience.
- 4 months
Reservations Specialist
Hilton Grand Vacations
01.2024 - 03.2024
- Coordinated tour schedules to ensure seamless guest experiences and optimize resource allocation.
- Disseminated promotional gift information, enhancing guest awareness and engagement.
- Contributed to improved guest satisfaction through diligent and attentive customer service.
- 3 months
Call Center Representative
Precision Opinion
03.2023 - 10.2023
- Managed high volumes of inbound and outbound communications to ensure accurate dissemination of vaccination updates in compliance with guidelines.
- Addressed and resolved customer inquiries by employing active listening and effective problem-solving techniques.
- Maintained a commitment to quality service throughout all customer interactions.
- 8 months
Merchandiser
TJ Maxx & HomeGoods
12.2022 - 03.2023
- Managed merchandise presentation and pricing to optimize store layout and enhance customer experience.
- Provided comprehensive training to new staff on company procedures and customer service standards, ensuring consistent and high-quality service.
- Ensured quality customer engagement by maintaining a welcoming and informative store environment.
- 4 months
Merch processor
Goodwill of Southern Nevada
08.2022 - 11.2022
- Developed visually appealing clothing displays to enhance the customer shopping experience.
- Accurately priced merchandise to ensure proper inventory management and customer satisfaction.
- 4 months
Skills
- Telephone etiquette expertise
- Windows Phone proficiency
- Proficient typing skills
- Upselling
- Telecommunications proficiency
- Client support
- Experience with multi-line communication systems
- Issue and complaint resolution
- Confidential information protection
- Skilled in digital tools and technologies
- Clear interpersonal communication
- Strong organizational abilities
- Assessing client expectations
- Sales strategy development
- Skilled in utilizing resources
- Cross-functional teamwork
- Problem-solving skills
- Multitasking Abilities
- Strong focus on accuracy
- Calm and professional under pressure
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Dependable and responsible
- Attentive listening
- Effective verbal communication
- Analytical decision-making
- Efficient typing with attention to detail
- Skilled in formatting documents
- Proficient typing skills
- Efficient data entry skills
Timeline
Customer Experience Agent (remote)
Alorcia
09.2025 - Current
Intern (Eligibility verification/Claims)
White Smile Center
05.2025 - 06.2025
Produce Associate
Walmart
04.2024 - 07.2024
Reservations Specialist
Hilton Grand Vacations
01.2024 - 03.2024
Call Center Representative
Precision Opinion
03.2023 - 10.2023
Merchandiser
TJ Maxx & HomeGoods
12.2022 - 03.2023
Merch processor
Goodwill of Southern Nevada
08.2022 - 11.2022