Summary
Overview
Work History
Education
Skills
Timeline
Indya Jackson

Indya Jackson

Milwaukee,WI

Summary

Dedicated and highly organized professional with a proven ability to successfully manage multiple priorities while consistently radiating a positive attitude. Throughout a diverse career history, I have honed a versatile skill set that spans both Healthcare and customer service sectors. My commitment to team goals is unwavering, and I readily take on added responsibilities to ensure collective success.

My Healthcare journey has been marked by a profound dedication to providing compassionate support to patients and clients. I excel in assisting with self-care and day-to-day tasks, demonstrating reliability and punctuality. Whether actively contributing to nursing treatments, supporting diagnostic procedures, or offering invaluable companionship, I approach each responsibility with meticulous attention to detail and empathy.

My experience at Conduent in a customer service role has further enriched my skill set. Interacting with customers via multiple communication channels, I honed strong communication and problem-solving abilities. I efficiently resolved customer complaints and concerns, maintaining a deep understanding of Conduent's products and services. Data entry and record-keeping became second nature, enabling me to provide accurate information and assistance to customers while managing their inquiries proficiently.

This diverse professional journey reflects a comprehensive skill set rooted in dedication and empathy. I am driven by a profound passion for enhancing the well-being of others within the patient community and delivering excellence in customer service. My holistic approach ensures that my care and support go beyond routine caregiving and customer service, fostering lasting positive impact.

Overview

7
7
years of professional experience

Work History

Personal Care Worker

Supportive Personal Care Services
03.2017 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Personal Care Worker

Advocates 4 US
08.2017 - 11.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

Customer Service Representative

Conduent
08.2019 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Housekeeper

Hilton Home2 Suites
07.2019 - 02.2020
    • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
    • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
    • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
    • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
    • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
    • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
    • Disposed of trash and recyclables each day to avoid waste buildup.
    • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
    • Engaged with guests on room requirements and amenities to promote overall satisfaction.
    • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
    • Verified cleanliness and organization of storage areas and carts.
    • Adhered to professional house cleaning checklist.
    • Dusted picture frames and wall hangings with cloth.
    • Restocked room supplies such as facial tissues for personal touch with every job.
    • Operated electronic backpack vacuums and floor sweepers.
    • Worked on cleaning team to service hotels, offices, and other commercial buildings.
    • Changed bed linens and collected soiled linens for cleaning.
    • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
    • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
    • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
    • Restocked cleaning storage cabinets, carts and baskets for easy use.
    • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
    • Handled requests for extra linens, toiletries and other supplies.
    • Sorted, laundered and put away various laundry items.
    • Scrubbed floors with special cleaners and equipment to achieve deep clean.
    • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
    • Washed and put away kitchen dishes, utensils and glassware.
    • Returned emptied garbage receptacles to proper locations.
    • Rotated linens in storerooms and replenished when supplies ran low.

Janitorial Worker

Walmart
07.2016 - 01.2017
  • Swept hard surface floors using broom or push broom dust mop.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Sanitized break area kitchen counters, tables and sinks.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Cleaned and sanitized drinking fountains.
  • Hand-cleaned telephones, door knobs and remote controls.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.

Education

GED -

Penn Foster Career School, Scranton, PA
06.2015

I attended Penn Foster High School in Scranton, Pennsylvania, from 2012 to 2015, where I successfully completed the requirements to obtain my High School Diploma. Penn Foster High School is a well-known online educational institution that offers a flexible and comprehensive high school curriculum.

During my time at Penn Foster High School, I engaged in a wide range of subjects, including mathematics, science, English, and social studies. The program provided me with a robust educational foundation, preparing me for further academic pursuits and future career opportunities. This online learning experience also honed my self-discipline and time management skills, as I had the flexibility to study at my own pace while meeting academic deadlines.

Earning my High School Diploma from Penn Foster High School has been a crucial milestone in my educational journey, opening doors to various opportunities for personal and professional growth.

Skills

  • - Strong communication and organizational skills: You possess excellent communication abilities, allowing you to interact effectively with clients and colleagues Your organizational skills enable you to manage tasks efficiently
  • - Attention to detail and problem-solving abilities: Your attention to detail ensures high-quality work, and your problem-solving skills help you find solutions to various challenges
  • - Numerical proficiency: Proficiency in numerical tasks is a valuable skill, which can be particularly useful for roles involving data entry or financial responsibilities
  • - Residential Cleaning: You have experience and expertise in residential cleaning, including tasks such as sweeping, vacuuming, mopping, and maintaining a clean and safe living environment
  • - Custodial Experience: Your background in custodial work includes responsibilities like restroom maintenance, trash disposal, dusting, and maintaining cleanliness in various settings
  • - Laundry, Meal Preparation, Food Preparation: You're experienced in tasks related to caregiving and home care, including laundry, meal preparation, and food handling
  • - Data Entry: Your data entry skills are essential for accurate record-keeping and managing information efficiently
  • - Customer Service: Your experience as a customer service representative demonstrates your ability to handle customer inquiries, resolve issues, and provide excellent service
  • - Caregiving, Home Care, Senior Care: Your caregiving experience highlights your compassion and skills in assisting individuals with daily living activities
  • - Cooking, Medication Administration: Your expertise in cooking and medication administration is crucial for providing holistic care to individuals who require assistance

Timeline

Customer Service Representative - Conduent
08.2019 - 05.2020
Housekeeper - Hilton Home2 Suites
07.2019 - 02.2020
Personal Care Worker - Advocates 4 US
08.2017 - 11.2020
Personal Care Worker - Supportive Personal Care Services
03.2017 - Current
Janitorial Worker - Walmart
07.2016 - 01.2017
Penn Foster Career School - GED,

Similar Profiles

CREATE PROFILE
Indya Jackson