Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Indya Randall

Houston,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience

Work History

General Manager

Snooze AM Eatery
07.2022 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Senior Assistant General Manager

Snooze AM Eatery
04.2020 - Current
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Assisted manager in all aspects of business operations.
  • Enhanced team productivity by streamlining communication processes and implementing efficient project management software.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.

Assistant General Manager

Snooze AM Eatery
04.2017 - Current
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, on boarding, training, and schedules.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Managed FOH team schedule with eye for coverage needs and individual strengths.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Generated financial statements and reports detailing accounts receivable status
  • Performed forecasting to identify necessary changes for our business.

Supervisor / Bartender

Breakfast Brunch Boardwalk
05.2016 - 03.2017
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays

Education

Bachelor Of Science - Biology

University of Texas At Austin
Austin, TX

Bachelor Of Science - Biology

University of Houston
Houston, TX
05.2015

Skills

  • Staff Management
  • Onboarding
  • Scheduling
  • Employee Training
  • Guest Services
  • Purchasing
  • Food Safety
  • Restaurant Operations
  • Sales Goals
  • Inventory Control
  • Sales
  • Inventory Management
  • Cost Reductions
  • Budget Allocation
  • Networking abilities

Accomplishments

  • Assisted in restaurant openings as a traveling trainer. To gather opportunities for team and continued teaching
  • Gained a seat on Snooze’s Diversity Equity Inclusion Board, this board analyzes our companies metrics on our BIPOC and LGBTG+ Individuals to develop growth and leadership within these groups
  • In addition to my FOH operations position, I held the community manager position. Which included monthly meetings with colleagues, handled yearly budgets, and organized events throughout the year that benefited the community
  • Challenged with the role of a hybrid manager that helped gain knowledge of FOH and BOH operations. Which enabled growth and understanding of both aspects.

Timeline

General Manager

Snooze AM Eatery
07.2022 - Current

Senior Assistant General Manager

Snooze AM Eatery
04.2020 - Current

Assistant General Manager

Snooze AM Eatery
04.2017 - Current

Supervisor / Bartender

Breakfast Brunch Boardwalk
05.2016 - 03.2017

Bachelor Of Science - Biology

University of Texas At Austin

Bachelor Of Science - Biology

University of Houston

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Indya Randall