Indya Reaves

Provide customer service, handles transactions, promotes loyalty programs, and maintains a clean store environment at the front of the store

• Customer Service:
  Deliver a highly satisfying customer experience by engaging with customers and addressing their needs.
• Sales Transactions:
  Accurately process customer purchases and returns, handle cash, and count change according to procedure.
• Loyalty Programs:
  Actively promote and explain the benefits of Marshalls' credit and loyalty programs.
• Store Maintenance:
  Maintain a clean and organized store environment at the front end.
• Merchandise Processing:
  Prepare and process merchandise for the sales floor according to company procedures.
• Operational Standards:
  Adhere to all operational, merchandise, and loss prevention standards.
• Flexibility:
  Be prepared to work in different areas of the store to support business needs.
• Positive Culture:
  Support and embody a positive store culture through honesty, integrity, and respect.

Responsible for marketing properties, conducting property tours, managing the leasing process, processing applications, screening tenants, and maintaining tenant relations.

• Respond to Inquiries:
  Engage with prospective tenants in-person and via digital platforms to answer questions and understand their needs
• Market Properties:
  Create promotional materials and conduct outreach to advertise vacant units and drive interest in the property.
• Property Tours:
  Show available units, highlighting features and amenities to potential renters.
• Market Analysis:
  Conduct "shopping" of competitive properties and stay informed about current rental rates, market conditions, and property information to adjust strategies as needed.

Leasing & Application Process

• Application Processing:
  Prepare and process lease applications, conducting background and credit checks.
• Lease Execution:
  Finalize and execute all terms of the lease agreement, ensuring compliance with property standards and regulations.
• Financial Transactions:
  Collect application fees, security deposits, and ongoing rental payments from tenants.

Ensured employees were paid accurately and on time by processing payroll, calculating deductions, and ensuring compliance with labor laws and tax regulations.

• Payroll Processing:
  Calculated and processed wages, including overtime, bonuses, and deductions (taxes, benefits, insurance).
• Record Keeping:
  Established and maintained accurate employee payroll records and files, ensuring confidentiality.
• Compliance:
  Ensured adherence to federal, state, and local tax and labor laws, including proper completion of I-9 forms
• Employee Support:
  Served as a point of contact for employees regarding payroll issues, answering questions about pay, time records, and deductions.
• Reconciliation:
  Detected and reconciled discrepancies in payroll data and timesheets.
• Benefit Administration:
  Handled tasks related to employee benefits, such as health insurance or retirement plans.
• Reporting:
  Prepared payroll reports for management, auditors, and other internal or external stakeholders.
• Data Management:
  Input and audited timekeeping and payroll-related data into payroll systems

Accomplished HR department operations manager responsible for recruitment, employee relations, performance management, and new employee orientation. Trained HR specialist on payroll and benefits administration, maintained employee records and managed corporate HR initiatives including diversity recruitment and employee retention.

• Communication and Interpersonal Skills: Mediated conflicts, counseled employees, and communicated policies effectively
• Leadership and Management: Directed HR staff and influenced organizational change
• Analytical and Problem-Solving Skills: Analyzed HR metrics, identified trends, and resolved complex employee issues.
• Organization and Time Management: Managed multiple HR functions with efficiency
• Technical Proficiency: Exercised knowledge of HR systems and databases that were essential for managing employee information