Hi, I’m
Indya Jackson
Client Care Coordinator
Milwaukee,WI
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experienced with providing support and resolving customer concerns promptly. Utilizes strong communication skills and solutions-oriented approach to improve client satisfaction. Knowledge of managing multiple tasks and adapting to changing priorities.
Overview
9
years of professional experience
Work History
TTEC
Customer Support Associate
01.2025 - Current
Job overview
- Handle 40+ account and service questions daily while keeping call quality and accuracy high.
- Document and escalate complex issues, helping reduce repeat calls and improve customer satisfaction.
- Meet performance standards in a fast-paced remote environment
- Delivered exceptional customer support by resolving inquiries promptly, enhancing overall customer satisfaction and retention.
- Assisted in troubleshooting technical issues, leading to improved resolution times and increased customer trust.
Supportive Personal Care Services
Client Care Coordinator
01.2017 - Current
Job overview
- Maintain provider schedules and service records with 100% accuracy in digital systems.
- Coordinate provider onboarding and enrollment documentation, ensuring compliance with payer requirements.
- Streamlined intake and scheduling processes to reduce delays and improve service delivery.
- Gained hands-on experience with healthcare data entry, provider data management, and regulatory compliance.
- Served as the first point of contact for provider and client requests, consistently recognized for professionalism and reliability.
Home2 Suites by Hilton
Front Desk Agent
06.2018 - 01.2019
Job overview
- Checked in/out guests and managed reservations, handling a high volume of requests with accuracy and attention to detail.
- Verified identification, payment information, and billing records, ensuring compliance with company and security policies.
- Resolved service issues under pressure while maintaining positive relationships and operational efficiency.
- Managed guest check-in and check-out processes, ensuring seamless service delivery and enhanced guest satisfaction.
- Assisted in resolving guest inquiries and complaints promptly, fostering positive relationships and repeat business.
Education
Penn Foster High SchoolScranton, PA
High School Diploma
06-2015
University Overview
- Graduated with a 4.0 GPA
Skills
Provider Data Management
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Timeline
Customer Support Associate
TTEC
01.2025 - Current
Front Desk Agent
Home2 Suites by Hilton
06.2018 - 01.2019
Client Care Coordinator
Supportive Personal Care Services
01.2017 - Current
Penn Foster High School
High School Diploma