Indyia Gladney
Philadelphia,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Personal Care Assistant
Delta T Corp.
Philadelphia, PA
08.2025 - Current
- Assisted clients with learning activities and personal tasks.
- Provided companionship and emotional support to enhance client well-being.
- Documented client care information accurately in daily logs.
Personal Caregiver
Marthas way
Philadelphia, PA
09.2024 - 03.2025
- Assisted clients with daily living activities and personal hygiene.
- Maintained a safe and clean environment for clients.
- Provided companionship and emotional support to clients.
- Coordinated transportation for medical appointments and errands.
Consultant
Target
Philadelphia, PA
03.2024 - 08.2024
- Collaborated with teams to streamline processes and improve efficiency.
- Assisted in developing project plans and timelines for client initiatives.
- Conducted research to support strategic recommendations and client solutions.
- Assisted customers with product inquiries and provided tailored recommendations.
- Managed inventory levels to ensure product availability on the sales floor.
- Maintained cleanliness and organization of the sales area for a welcoming environment.
Cook Trainer
School District of Philadelphia
Philadelphia, PA
08.2021 - 05.2024
- Developed lesson plans for culinary instruction and student engagement.
- Demonstrated cooking techniques to enhance staff skills and knowledge.
- Demonstrated proper knife handling techniques, food preparation, presentation, cooking methods, safety measures and sanitation standards.
Customer Service Representative
Lowe’s
Philadelphia, PA
10.2023 - 03.2024
- Assisted customers with product inquiries and selections.
- Processed transactions accurately and efficiently at the checkout.
- Handled customer complaints and resolved issues effectively.
- Educated customers on product features and benefits.
Cashier, Cook
McDonald's
Philadelphia, PA
07.2021 - 10.2023
- Handled cash, credit, and check transactions accurately throughout shifts.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Collaborated with team members to ensure timely meal preparation and service.
Education
Universal Audenried Charter High School
Philadelphia, PASome College (No Degree) - Nursing
Neumann University
Aston Mills, PASkills
- Effective communication
- Team collaboration
- Behavior management
- Patient lifting techniques
- Food preparation
- Sanitation standards
- Customer service
- Cooking techniques
- Transaction processing
Languages
English
Full Professional
Certification
- Food Handler
- Serv safe
Accomplishments
- National Honors Society
Affiliations
- Track and field
- Cheerleader
References
References available upon request.
Timeline
Personal Care Assistant
Delta T Corp.
08.2025 - Current
Personal Caregiver
Marthas way
09.2024 - 03.2025
Consultant
Target
03.2024 - 08.2024
Customer Service Representative
Lowe’s
10.2023 - 03.2024
Cook Trainer
School District of Philadelphia
08.2021 - 05.2024
Cashier, Cook
McDonald's
07.2021 - 10.2023
Universal Audenried Charter High School
Some College (No Degree) - Nursing
Neumann University