Inea Scott
Denver,CO
Summary
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Overview
7
7
years of professional experience
Work History
Inbound Call Center Representative
Conversion Calls
02.2021 - 06.2024
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Input data into computer systems to support document and information retrieval.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Updated customer records and maintained accurate data entry.
LIFEINSURANCEAGENT
American Income Life Insurance
Aurora, CO
01.2021 - 01.2021
- Developed and maintained long-term bonds with clients, resulting in trust and business continuity.
- Offered compassion and guidance to clients when unfortunate life circumstances arose.
- Educated potential prospects about life insurance opportunities through AIL.
Dependable Cleaners
Denver, Co
06.2020 - 12.2020
- Answered incoming calls and assisted customers with questions.
- Responded to customer questions and complaints.
- Assisted associates with problem resolutions.
- Ran the register.
Paradise Cleaners
Denver, Co
09.2019 - 03.2020
- Prepared order sheets and sent out invoices and statements for payments due.
- Communicated with clients over phone.
- Provided expert service by communicating information to customers.
RECEPTIONIST
Du Jour Hair studio
Denver, Co
07.2017 - 09.2019
- Greeted guests promptly and friendly.
- Called client's to set up appointments.
- Helped gather supplies and set up spaces for product.
- Picked up, organized, and wiped down the salon.
Education
High School Diploma -
East High School
Denver, Co05.2018
UXUI
General Assembly
Denver, CoSkills
- Customer Relations
- HTML CSS
- Photoshop
- Illustrator
- After Effects
- Life Insurance License
- Sketch
- InVision
- Zeplin
- Customer relations
- Call Center Operations
- Account updating
- Data Entry
- Customer Service
- Answering questions
- Resolving issues
- Customer Support
- Fraud identification
- Insurance Claims Review
- Policy Management
- Referral management
- Inbound and Outbound Calling
- Product Knowledge
- Scheduling
Timeline
Inbound Call Center Representative
Conversion Calls
02.2021 - 06.2024
LIFEINSURANCEAGENT
American Income Life Insurance
01.2021 - 01.2021
Dependable Cleaners
06.2020 - 12.2020
Paradise Cleaners
09.2019 - 03.2020
RECEPTIONIST
Du Jour Hair studio
07.2017 - 09.2019
High School Diploma -
East High School
UXUI
General Assembly
Similar Profiles
Ebony GeorgeEbony George
Customer Service Representative at Conversion Calls-RemoteCustomer Service Representative at Conversion Calls-Remote
AHMED ALHAZMIAHMED ALHAZMI
Mechanical Engineer - (GDP) at Saline Water Conversion Corporation (SWCC)Mechanical Engineer - (GDP) at Saline Water Conversion Corporation (SWCC)
Bianca StephanBianca Stephan
Line Worker at Vanguard ConversionLine Worker at Vanguard Conversion
YANELA OROZCOYANELA OROZCO
HR Benefits Coordinator/Employee Relations at Kleen-Tech ServicesHR Benefits Coordinator/Employee Relations at Kleen-Tech Services
Isaac GarciaIsaac Garcia
Laboratory Supervisor at Eurofins DPTLaboratory Supervisor at Eurofins DPT