Ineisha Scott
Columbus,OH
Summary
Dynamic professional with a diverse background encompassing customer service, managerial expertise, HR assistant experience, a nursing school graduate, insurance claims specialist, and a seasoned warehouse worker. Adept at orchestrating seamless customer experiences, adeptly managing teams, streamlining HR operations, and leveraging healthcare knowledge to enhance service delivery. Proven track record in insurance claims handling and adeptness in warehouse operations. Combines a unique skill set to drive success across multiple domains, consistently exceeding expectations and contributing to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Picker/Packer
lululemon
10.2022 - 02.2023
- Achieved 99.9% accuracy rate in picking and packing operations by consistently utilizing RF scanner technology, ensuring error-free order fulfillment and enhancing customer satisfaction.
- Actively participated in cross-training initiatives, acquiring proficiency in various warehouse functions,and contributing to a more flexible and adaptable workforce.
- Maintained a 99% order fulfillment rate by implementing real-time inventory tracking and ensuring timely replenishment, resulting in enhanced customer satisfaction and reduced backorders.
Customer Sevice Representative - Medical Insurance
CVS/AETNA
03.2021 - 09.2022
- Successfully resolved complex member inquiries, resulting in a 15% decrease in escalated issues anda more efficient claims resolution process.
- Collaborated with cross-functional teams to identify and resolve systemic issues, leading to a 10%reduction in claims errors and improving overall claims process efficiency.
- Achieved a consistent customer satisfaction rating of over 95% through responsive, empathetic, and effective communication with clients, resulting in increased member retention.
- Actively participated in process improvement initiatives, resulting in a 25% reduction in claims backlog and faster claims processing.
- Exceeded daily performance targets by consistently handling 100+ inbound and outbound calls per day, effectively addressing member inquiries, and resolving complex issues efficiently.
- Acted as a subject matter expert, providing in-depth training and support to new team members,contributing to a 15% increase in the onboarding process's efficiency.
Nursing Student
Fortis College
06.2019 - 09.2020
- Demonstrated exceptional bedside manner and empathy, leading to a 95% patient satisfaction rate during clinical rotations.
- Worked effectively as part of interdisciplinary healthcare teams, contributing to seamless patient care and achieving a 100% teamwork rating from colleagues.
- Displayed the ability to make quick, informed decisions in high-stress situations, resulting in a 98%incident resolution rate during clinical training.
- Successfully led a small team of nursing students during a clinical rotation, showcasing leadership and delegation abilities.
Warehouse Associate
EXCEL STAFFING SERVICE- Midwest Express
01.2019 - 12.2019
- Assisted in the development and implementation of a comprehensive quality control program, reducing product returns by 10% and enhancing overall product quality.
- Conducted regular cycle counts and achieved an inventory accuracy rate of 99.8%, minimizing stockouts and overstock situations.
- Consistently met or exceeded shipping deadlines, contributing to a 98% on-time delivery rate and enhancing customer satisfaction.
- Received recognition from management for outstanding contributions to the development and delivery of a top-tier warehouse training program, leading to greater overall efficiency.
Medical Receptionist
Gateway Health and Wellness
02.2018 - 12.2018
- • Demonstrated exceptional communication skills in explaining insurance policies, co-pays, and billing inquiries, resulting in a 98% patient understanding rate and decreased billing disputes.
- Improved administrative processes by optimizing the organization of patient files, correspondence,and administrative tasks, reducing data entry errors by 15%.
- Improved patient experience by implementing efficient scheduling procedures and reducing wait times,resulting in a 15% increase in patient satisfaction scores.
Secretary/ Trainer
Ultimate Healthcare Solutions
09.2017 - 02.2018
- • Streamlined the admission process for medical students by developing a digital document management system, reducing administrative errors by 15% and expediting admissions timelines.
- Successfully handled confidential patient data and admissions paperwork, maintaining 100% accuracy in data entry and safeguarding sensitive information.
- Implemented innovative teaching techniques, including simulation exercises and case studies,resulting in a 20% increase in student engagement and comprehension of complex healthcare procedures.
- Received recognition for consistently meeting or exceeding monthly billing and collections targets,contributing to the financial stability of the medical school.
Assistant Manager
Duke and Duchess Shoppe
05.2013 - 07.2015
- Successfully trained and mentored a team of 10+ employees, resulting in a 20% increase in overall productivity and customer service scores.
- Implemented a customer service initiative that boosted overall customer satisfaction ratings by 15%through enhanced service delivery and issue resolution.
- Successfully managed shift operations, consistently meeting or exceeding sales targets and ensuring a seamless transition between shifts.
- Implemented cost-saving measures, including optimized staff scheduling, which led to a 10% reduction in labor costs without compromising service quality.
- Introduced an efficient onboarding procedure, reducing new employee orientation time by 20%,resulting in a smoother integration of new team members.
- Contributed to the recruitment process by effectively screening candidates, resulting in a 15% decrease in time-to-hire and improved quality of candidates.
Education
Post Secondary Diploma in Practical Nursing -
Fortis College-Westerville
Westerville, OH09.2020
High School Diploma -
Watkins Memorial High School
Pataskala, OH05.2013
Skills
- EHR systems
- Phlebotomy
- Scheduling
- Effective Communication
- Leadership
- Critical Thinking
- Time management
- Conflict Resolution
- Quality assurance
- Customer service
- Organization
- Accuracy
- Empathy
- Multitasking
- Data entry
Certification
- Home Health Aide, 11/01/17, Present
- LPN, 01/01/21, 10/01/22
Personal Information
Willing To Relocate: Anywhere
Timeline
Picker/Packer
lululemon
10.2022 - 02.2023
Customer Sevice Representative - Medical Insurance
CVS/AETNA
03.2021 - 09.2022
Nursing Student
Fortis College
06.2019 - 09.2020
Warehouse Associate
EXCEL STAFFING SERVICE- Midwest Express
01.2019 - 12.2019
Medical Receptionist
Gateway Health and Wellness
02.2018 - 12.2018
Secretary/ Trainer
Ultimate Healthcare Solutions
09.2017 - 02.2018
Assistant Manager
Duke and Duchess Shoppe
05.2013 - 07.2015
Post Secondary Diploma in Practical Nursing -
Fortis College-Westerville
High School Diploma -
Watkins Memorial High School
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