Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inelda Newman

Henderson,NV

Summary

I would like to work in a different environment. I was a Bookkeeper, Office Worker, Office Manager, Merchant Teller. I would like to work for at least 3 to 4 more years, before I retire and stop working for good.

Overview

42
42
years of professional experience

Work History

Driver

Uber / Lyft Driver
06.2014 - Current
  • Picked up clients from the place and at the time they've requested.
  • Assisted clients with loading and unloading their luggage.
  • Listened to traffic and weather reports to stay up-to-date on road conditions.
  • Adjusted the route to avoid heavy traffic or road constructions, as needed.
  • Answered clients' questions about the area and local places of interest.
  • Ensured the car seats were clean and comfortable for all rides.
  • Scheduled regular car service appointment and reported any issues.
  • Booked car wash and detailing services to maintain interior and exterior cleanliness for the car.
  • Achieved consistently high customer scores due to exceptional service.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Offered riders information about local attractions and restaurants.
  • Transported clients to specified destinations safely and on-time.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Consulted with customers to gain feedback and address concerns with products or service.
  • Saved $[Amount]worth of gas costs per month by planning more efficient routes.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Completed order forms and collected payments to keep customer accounts current.
  • Documented daily mileage, gas and other data to log in [Software].
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Transported clients to events and programs according to activity schedule.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maintained optimal safely by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Delivered goods and services to customers on time and in excellent condition.
  • Answered {number] calls per [timeframe] to assist with customer questions and concern.
  • Delivered [product or service] to customer locations on time.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

Partial Owner

A & V Lopez Supermarket, Inc.,
04.1984 - Current
  • Performed site evaluations, customeer surveys and team audits.
  • Gathered customer information and processed documents.
  • Collected, analyzed, and presented data on a weekly basis.
  • Assisted in administrative and clerical work including document filing, sorting and delivering mails, answering phone calls and emails, and bookkeeping.
  • Assisted clients, visitors, and customers to meet their needs and order requirements.
  • Ensured that the quality of the product and service meet company standards.
  • Promoted a professional working environment.
  • Worked closely with team members to deliver project requirement, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Customer Service Representative

National Car Rental
09.2010 - 01.2014
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track request, problems and solutions.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.

Sales Associate

K-Mart Department Store
07.2007 - 08.2010

* Identified and solved complex strategy problems and that impacted sales management and business direction.

* Created and implemented store displays, promoting sales and growth.

* Interfaced with customers to resolve problems quickly.

* Assisted customers during selection process and helped

* Implemented consultative sales techniques to generate revenues and exceed sales targets.

* Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Merchant Teller

Wells Fargo
05.2005 - 06.2007
  • Performed basic window administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Verified amounts and integrity of every check or funds transfer.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Recommended additional products, services and benefits for customers.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assembled in-store marketing displays.

Merchant Teller

Wells Fargo
04.2002 - 05.2005

* Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.


* Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.


* Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.


* Trained employees on cash drawer operation.

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX
05-1975

Skills

  • Human resources administration
  • Marketing proficiency
  • Operational efficiency management
  • Performance evaluation

Timeline

Driver

Uber / Lyft Driver
06.2014 - Current

Customer Service Representative

National Car Rental
09.2010 - 01.2014

Sales Associate

K-Mart Department Store
07.2007 - 08.2010

Merchant Teller

Wells Fargo
05.2005 - 06.2007

Merchant Teller

Wells Fargo
04.2002 - 05.2005

Partial Owner

A & V Lopez Supermarket, Inc.,
04.1984 - Current

High School Diploma -

Homer Hanna High School
Inelda Newman