Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inelda L Newman

Henderson,NV

Summary

I would like to work in a different environment. I was a bookkeeper, office worker, management, bank teller. I would like to work for a least 3 to 4 more years, before I retire and stop working for good.

Overview

42
42
years of professional experience

Work History

Merchant Teller

Wells Fargo
04.2002 - 05.2005

* Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.

* Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

* Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction rating [Number]%.

* Trained employees on cash drawer operation..

Merchant Teller

Wells Fargo
05.2005 - 01.2007

* Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.

* Kept teller window areas clean, organized and fully stocked.

* Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

* Verified amounts and integrity of every check or funds transfer.

* Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.

* Recommended additional products, services and benefits for customers.

* Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.

* Assembled in-store marketing displays.

Sales Assistant

K-Mart Department Store
07.2007 - 08.2010
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Supported sales team by processing transactions efficiently and accurately at checkout.
  • Collaborated with team members to create visually appealing merchandise displays.
  • Utilized point-of-sale systems to manage sales processes and customer transactions effectively.
  • Learned product features and benefits to provide informed recommendations to customers.
  • Contributed to maintaining cleanliness and organization of sales floor for optimal customer flow.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Organized in-store promotions to increase awareness of new product lines.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Retire / Monthly Retirement Check (Partial Owner)

A & V Lopez Supermarket, Inc.
04.1984 - Current
  • Oversaw daily operations, ensuring adherence to quality standards and safety protocols.
  • Mentored team members, fostering a culture of continuous improvement and collaboration.
  • Conducted training sessions to equip employees with necessary skills and knowledge for success.
  • Oversaw daily operations to ensure smooth functioning of all business aspects, from inventory management to customer satisfaction.
  • Collaborated with fellow owners on strategic planning efforts aimed at improving overall business performance over time.
  • Created a positive work environment by hiring talented individuals and providing ongoing training opportunities to enhance employee skillsets.
  • Negotiated contracts with vendors, suppliers, and service providers to secure favorable terms and conditions for the company.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Customer Service Representative

National Car Rental
09.2010 - 01.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained [Number] new employees eavh [Timeframe] in procedures and policies in order to maximize team performance.

Uber / Lyft Driver

Sole Owner
06.2014 - Current

* Picked up clients from the place and at the time they've requested.

* Assisted clients with loading and unloading their luggage.

* Listened to traffic and weather reports to stay up-to-date on road conditions.

* Adjusted the route to avoid heavy traffic or road constructions, as needed.

* Answered clients' questions about the area and local places of interest.

* Ensured the car seats were clean and comfortable for all rides.

* Scheduled regular car service appointments and reported any issues.

* Booked car wash and detailing services to maintain interior and exterior cleanliness of the car.

* Achieved consistently high customer scores due to exceptional service.

* Planned optimal routes to minimize delays and maximize time efficiency.

* Offered riders information about local attractions and restaurants.

* Transported clients to specified destinations safely and on-time.

* Inspected vehicle before and after every trip to assess performance and maintenance requirements.

* Consulted with customers to gain feedback and address concerns with products or services.

* Saved $[Amount] worth of gas costs per month by planning more efficient routes.

* Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

* Completed order forms and collected payments to keep customer accounts current.

* Documented daily mileage, gas and other data to log in [Software].

* Utilized GPS to optimize routes and continuous meet estimated delivery times.

* Verified contents of inventory loads against shipping papers to determine any discrepancies.

* Interacted with customers pleasantly to meet needs and drive satisfaction.

* Transported clients to events and programs according to activity schedule.

* Loaded and unloaded merchandise efficiently to meet demanding route targes.

* Cleaned vehicle regularly to maintain professional appearance.

* Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.

* Delivered goods and services to customers on time and in excellent condition.

* Answered [Number] calls per [timeframe] to assist with customer questions and concerns.

* Delivered [product or service] to customer locations on time.

* Juggled multiple projects and tasks to ensure high quality and timely delivery.

* Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX
05.1975

Skills

* I work well with team members

* Attention to details

Timeline

Uber / Lyft Driver

Sole Owner
06.2014 - Current

Customer Service Representative

National Car Rental
09.2010 - 01.2014

Sales Assistant

K-Mart Department Store
07.2007 - 08.2010

Merchant Teller

Wells Fargo
05.2005 - 01.2007

Merchant Teller

Wells Fargo
04.2002 - 05.2005

Retire / Monthly Retirement Check (Partial Owner)

A & V Lopez Supermarket, Inc.
04.1984 - Current

High School Diploma -

Homer Hanna High School
Inelda L Newman