Ines Adami
Dallas,TX
Summary
Human Resources Business Partner with 10+ years of experience supporting luxury hospitality and high-volume, multi-site operations. Proven ability to drive employee engagement, workforce stability, and service excellence by aligning HR strategy with business objectives. Strong expertise in employee relations, leadership coaching, compliance, and large-scale staffing within fast-paced, guest-centric environments. Bilingual English/Spanish.
Overview
13
13
years of professional experience
Work History
Human Resources Manager (Multi-Site Operations)
ImageFIRST Laundry Specialists
Dallas
02.2022 - 04.2026
- Partnered with senior leadership across 5 sites supporting a 500+ employee workforce, aligning HR strategy with operational and business performance goals.
- Led full-cycle talent acquisition strategies, improving time-to-fill, candidate quality, and workforce readiness in a high-volume environment.
- Reduced employee turnover by 30% through targeted retention strategies, leadership coaching, and engagement initiatives.
- Advised leadership on employee relations, performance management, and organizational effectiveness, enhancing decision-making processes.
- Conducted employee relations investigations, ensuring policy consistency and mitigating potential risks.
- Ensured compliance with federal and state employment laws (FMLA, ADA, EEO, FLSA), minimizing organizational risk.
- Directed onboarding and I-9 compliance processes (500+ audits), achieving 100% compliance.
- Utilized HR analytics to identify workforce trends, informing data-driven decisions and strategic initiatives.
- Supported organizational change initiatives including restructuring, leadership transitions, and process improvements.
Operations & Training Director
Crothall Healthcare
Ritz Carlton Dorado Beach, Puerto Rico
07.2018 - 01.2022
- Led pre-opening HR strategy and workforce deployment for luxury resort operations, including Ritz-Carlton properties in Charlotte, Laguna Niguel, Rancho Mirage, and New York.
- Directed HR and operational leadership across multi-site, high-volume luxury hospitality environments, supporting guest experience standards and workforce performance.
- Managed full HR lifecycle, driving high-volume recruitment, onboarding, employee relations, benefits, and compliance in service-driven environment.
- Partnered with executive leadership to enhance workforce stability, employee engagement, and service excellence.
- Designed and delivered leadership development programs to strengthen management capability and team performance.
- Utilized HRIS and workforce analytics to streamline compliance and optimize staffing efficiency.
- Supported workforce operations aligned with luxury service standards, enhancing employee engagement and guest satisfaction.
- Ritz Carlton Dorado Beach, Puerto Rico
Unit Director - Recruiting Manager
Crothall Healthcare
Ritz Carlton Rancho Mirage, California
11.2014 - 07.2018
- Led multi-shift operations and HR functions in luxury hospitality, ensuring compliance with labor laws and enhancing service standards.
- Managed high-volume recruitment and workforce planning initiatives, successfully aligning staffing with dynamic and seasonal needs.
- Developed leadership capability through coaching, improving employee engagement and operational performance.
- Oversaw departmental budgets, optimizing labor allocation to enhance operational efficiency across multiple units.
- Ritz Carlton Rancho Mirage, California
Laundry Supervisor
Crothall Healthcare
Marriott Harbor Beach
09.2013 - 10.2014
- Supervised daily operations of laundry facility to ensure efficient workflow.
- Managed daily operations across multi-shift environments, ensuring adherence to quality, safety, and compliance standards.
- Trained staff on proper equipment usage and safety protocols.
- Managed inventory of cleaning supplies and laundry chemicals effectively.
- Marriott Harbor Beach
Education
Certification - Leadership, Ethics, and Corporate Accountability
Harvard Business School
12-2024
Master of Science - Human Resources Management
Capella University
Tx12-2023
Bachelor of Science - Hospitality Management
Grand Canyon University
Arizona12-2022
Associate of Science - Hospitality Management
Bs As
12-2000
Skills
- HR Business Partnering
- Strategic Workforce Alignment
- Luxury Hospitality
- Resort Operations
- Workforce Planning
- High-Volume Staffing
- Seasonal Staffing
- Employee Relations
- Investigations
- Compliance
- FMLA
- ADA
- EEO
- FLSA
- I-9
- Talent Acquisition
- Rapid Hiring Strategies
- Leadership Coaching
- Management Development
- Employee Engagement
- Retention Strategies
- Change Management
- Organizational Effectiveness
- HR Analytics
- Data-Driven Decision Making
- Multi-Site Operations
- Pre-Opening Support
Accomplishments
- Reduced turnover by 30% through strategic HR initiatives
- Achieved 100% compliance in 500+ I-9 audits
- Recognized as Director of the Year – Crothall Healthcare (2020)
Timeline
Human Resources Manager (Multi-Site Operations)
ImageFIRST Laundry Specialists
02.2022 - 04.2026
Operations & Training Director
Crothall Healthcare
07.2018 - 01.2022
Unit Director - Recruiting Manager
Crothall Healthcare
11.2014 - 07.2018
Laundry Supervisor
Crothall Healthcare
09.2013 - 10.2014
Certification - Leadership, Ethics, and Corporate Accountability
Harvard Business School
Master of Science - Human Resources Management
Capella University
Bachelor of Science - Hospitality Management
Grand Canyon University
Associate of Science - Hospitality Management
Bs As