Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xiomara Alvarez

Houston

Summary

Motivated and hardworking professional with experience in customer service, retail, and hospitality. Skilled in communication and problem-solving, with a strong ability to adapt in fast-paced environments. Seeking opportunities to contribute to a dynamic team and grow within a professional setting.


Overview

4
4
years of professional experience

Work History

Front Desk Associate

Insignia Management
06.2024 - Current
  • - Manage front desk operations, greeting visitors and residents in a professional manner.
  • - Answer phone calls, emails, and direct inquiries to the appropriate departments.
  • - Process applications, payments, and maintain accurate resident records.
  • - Provide support to property management team with administrative tasks.
  • - Ensure a safe and welcoming environment for residents and guests.

Front Desk Associate

Kinseth Hospitality
07.2023 - 02.2024
  • - Delivered guest services during transition to new hotel management.
  • - Assisted with updating guest records and adapting to new policies and systems.
  • - Maintained high-quality service standards to ensure guest satisfaction.
  • - Handled cash, credit, and reconciliation of daily reports.

Front Desk Associate

Crestline Hotels & Resorts
05.2022 - 07.2023
  • - Greeted guests, checked them in and out, and ensured a welcoming first impression.
  • - Managed reservations, cancellations, and room assignments through hotel systems.
  • - Handled guest inquiries, complaints, and special requests in a professional manner.
  • - Coordinated with housekeeping and maintenance staff to meet guest needs.
  • - Processed payments and maintained accurate billing records.

Cashier (Seasonal)

Hobby Lobby
10.2021 - 12.2021
  • - Processed customer transactions accurately and efficiently at checkout.
  • - Provided friendly customer service by answering questions and assisting with purchases.
  • - Handled cash, credit, and returns while following store policies.
  • - Supported team during the holiday season by maintaining a clean and organized front area.

Stock Associate

American Eagle Outfitters
05.2021 - 10.2021
  • - Organized and restocked merchandise on the sales floor and in the stockroom.
  • - Ensured products were properly tagged, folded, and displayed according to company standards.
  • - Assisted team members with inventory checks and product placement.
  • - Maintained a clean and organized stockroom to support efficient store operations.

Education

High School Diploma -

Spring Woods High School
Houston, TX
05-2022

Skills

  • Customer Service & Communication
  • Front Desk Operations & Hospitality
  • Cash Handling & POS Systems
  • Reservations & Record Management
  • Time Management
  • Team Collaboration
  • Problem Solving
  • Microsoft Office (Word, Excel) & Basic Computer Skills

Languages

Spanish
English

Timeline

Front Desk Associate

Insignia Management
06.2024 - Current

Front Desk Associate

Kinseth Hospitality
07.2023 - 02.2024

Front Desk Associate

Crestline Hotels & Resorts
05.2022 - 07.2023

Cashier (Seasonal)

Hobby Lobby
10.2021 - 12.2021

Stock Associate

American Eagle Outfitters
05.2021 - 10.2021

High School Diploma -

Spring Woods High School

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