Ines Cedeno
The Bronx,NY
Summary
Dynamic and dedicated professional with extensive experience at the Jewish Board of Family and Children Services, excelling in case management and client advocacy. Proven ability to enhance patient outcomes through effective communication and critical thinking. Skilled in medication management and fostering teamwork, ensuring compliance with regulatory standards while promoting self-sufficiency among clients.
Overview
2026
2026
years of professional experience
Work History
DSP
Puerto Rican Family Institute Inc.
DSP
AHRC
Retail Associate
Double Discount Store
Home Health Caregiver
PPL@HOME
Case Management Associate
Jewish Board of Family and Children Services
The Bronx, NY
05.2020 - Current
- Collaborated with interdisciplinary teams to optimize care delivery and patient progress.
- Contributed to organizational growth by actively participating in team meetings and offering input on process improvements.
- Supported the case management team by providing backup coverage and assistance during periods of high caseloads or staff shortages.
- Streamlined case management processes for increased efficiency and better resource allocation.
- Identified opportunities for intervention through regular monitoring of client progress toward goals.
- Maintained accurate records by diligently updating case files and documenting client interactions in a timely manner.
- Managed caseloads effectively, ensuring timely updates and documentation of all case activities.
- Evaluated client eligibility for various programs and services based on comprehensive assessments.
- Coordinated community resources to provide continuity of care for patients transitioning between settings.
- Reduced hospital readmission rates with timely follow-ups and thorough discharge planning.
- Enhanced patient outcomes by developing individualized care plans and coordinating appropriate services.
- Strengthened relationships with providers and community partners to improve service coordination and expand available resources for clients.
- Improved patient satisfaction through consistent communication, support, and advocacy.
- Advocated for clients'' needs within the healthcare system, working closely with providers to ensure appropriate care was provided promptly and efficiently.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided safety planning, crisis intervention and case management to clients.
- Oversaw implementation of Type program, collaborating with management to achieve smooth operations.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Mobilized case management system to document service delivery and case progress.
- Coordinated community resources and secured referrals.
- Assisted individuals with addressing disabilities and developing career plans.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Facilitated family meetings to foster understanding of the treatment process and address any concerns or questions from loved ones.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Evaluated diagnostic data to determine eligibility and needed services.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Assisted clients in exploring career options and vocational goals.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Participated in ongoing professional development to maintain current knowledge of best practices in case management.
- Assisted diverse clients in overcoming barriers to healthcare access, including financial constraints, transportation issues, or language barriers.
- Promoted self-sufficiency among clients by identifying strengths and developing individualized strategies for achieving long-term goals.
- Ensured compliance with regulatory standards and requirements by conducting audits and maintaining up-to-date knowledge of industry guidelines.
DSP
Sheltering Arms Children and Family Services
The Bronx, NY
10.2009 - 03.2011
Education
High School - Law & Community
Roosevelt High School
The Bronx, NY06.2008
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Dressing assistance
- Adaptability and flexibility
- Decision-making
- Patient confidentiality
- Supportive personality
- Meal planning and preparation
- Personal hygiene assistance
- Household cleaning
- Emotional support
- Vitals monitoring and documentation
- Medication administration
- Infection control
- CPR/AED
- First aid training
- Light cleaning
- Conflict resolution
- Professionalism
- Medication management
- Client transportation
- Blood glucose monitoring
- Written communication
- Care plan implementation
- Condition monitoring
Timeline
Case Management Associate
Jewish Board of Family and Children Services
05.2020 - Current
DSP
Sheltering Arms Children and Family Services
10.2009 - 03.2011
DSP
Puerto Rican Family Institute Inc.
DSP
AHRC
Retail Associate
Double Discount Store
Home Health Caregiver
PPL@HOME
High School - Law & Community
Roosevelt High School