Ines Childers
Camarillo
Summary
Multilingual professional with a Master's degree in Economy & Tourism and over 12 years of leadership experience in the U.S. hospitality industry. Skilled in financial oversight, payroll, vendor management, and budget control with a strong background in operations and administration. Adaptable, detail-oriented, and eager to contribute to the success of an educational institution. Upbeat, friendly, and anticipating customer needs for an enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Casa Nostra Italian Restaurant
07.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Manager in Charge
The Sunset Restaurant
03.2016 - 06.2021
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Streamlined internal communications by creating clear channels of information flow between departments and team members.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Directed operations in a high-volume, upscale restaurant
- Managed full P&L responsibilities including payroll, vendor payments, and budget tracking . Oversaw staff scheduling and compliance with labor regulations.
Hospitality Manager
Grand Hotel Vesuvio
01.2012 - 02.2015
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Negotiated contracts with vendors, securing cost-effective services without compromising quality.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Scheduled work hours for over 70 employees to achieve adequate manpower coverage.
Education
Master of Science - Economy & Tourism Management
University Of Naples
Naples, ItalyHigh School Diploma -
IPSST
Salerno, ItalySkills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Liquor, wine, and food service
- Upselling techniques
- Menu item recommendation
- Calm demeanor
- POS operation
- High volume dining
- Inventory management
- Food safety practices
- Memory retention
- Order management
- Guest relations management
- Sales expertise
- Sales techniques
- Food inspection
- Relationship management
- Wine service
- Wine pairings
- Front-of-house display creation
- Point of sale (POS) system operations
- Positive and professional
- Multitasking
Accomplishments
- Delivered exceptional, high-end service in a premier Malibu beachfront setting, consistently exceeding guest expectations.
- Led and trained staff during peak sunset hours, ensuring seamless operations, polished hospitality, and flawless execution.
- Expertly managed reservations, seating flow, and large parties while resolving guest concerns with grace and professionalism.
- Drove higher sales through confident upselling and deep menu knowledge, contributing to a superior dining experience.
- Supported luxury events and weddings, maintaining elevated service standards under fast-paced, high-pressure conditions.
Server / Manager
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Professional Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Wine Tasting
- Music
- I participate in a variety of outdoor recreational activities
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Server
Casa Nostra Italian Restaurant
07.2021 - Current
Manager in Charge
The Sunset Restaurant
03.2016 - 06.2021
Hospitality Manager
Grand Hotel Vesuvio
01.2012 - 02.2015
Master of Science - Economy & Tourism Management
University Of Naples
High School Diploma -
IPSST