Hi, I’m
Ines Da Cruz Ferreira
Austin,TX
Summary
Skilled Doctor of Pharmacy with strong background in compounding, pharmacological knowledge and patient care. Expert in providing accurate clinical services. Detail-oriented professional goes extra mile to deliver service and support to pharmacy patrons.
Offering 6 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Productive professional with proven track record of excellent customer service and consistent results. Possesses professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Farmácia D'Arrábida
PharmD
07.2021 - 03.2023
Job overview
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients on medication and drug interactions, and gave special administration instructions, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Reported adverse drug events to comply with regulatory policies and procedures.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
Farmácia D'Arrábida
PharmD Intern
01.2021 - 07.2021
Job overview
- Performed technical processes required to dispense medications to patients.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Managed with other pharmacy staff drug and supply inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications, measured liquids and reconstituted oral suspensions.
- Completed accurate cycle counts, inventory management and will-calls for customers.
Skin Element
Pharmacy Technician and Digital Marketeer
09.2020 - 06.2021
Job overview
- Digital marketing: mastery in the elaboration and review of website content and social networks.
- Customer service and support: dermocosmetic advice.
- Review and elaboration of detailed descriptions of the files of the commercialized products.
- Processing orders and issuing billing documents associated with sales.
- Reception of purchases and stock management.
OralMed Saúde
Quality Control Technician and Customer Assistant
05.2017 - 09.2020
Job overview
- Maintained quality documentation and records for conformance with relevant standards.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Proposed corrective actions to address recurring quality issues.
- Listened to customers in actively to assess issues and provide accurate information.
- Collaborated with production staff to improve processes, reduce complaints and optimize quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Drafted technical documents such as deviation reports and trend analyses.
- Conducted data review and followed standard practices to find solutions.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Recorded and organized data for report generation and analysis.
- Reported problems and concerns to management.
OralMed Saúde
Call Center Operator
10.2016 - 05.2017
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Faculdade De Farmácia Da Universidade Do PortoPorto, Portugal
Master of Science from Integrated Masters in Pharmaceutical Sciences
07.2021
Faculdade De Farmácia Da Universidade Do PortoPorto, Portugal
Bachelor of Science from Pharmaceutical Sciences
07.2020
Skills
- Proficient in 3 languages: English, Portuguese and Spanish Low dominance in French
- Management and leadership skills
- Communication and interpersonal skills
- Customer Service
- Pharmaceutical Calculations
- Microsoft Office
- Regulatory Requirements
- Pharmaceutical Sales and Services
- Documentation Skills
- Quality Assurance Controls
- Vaccination Administration
- Laboratory Operations
Accomplishments
- BLS Course (Basic Life Support)
- Immunization administration certified
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PharmD
Farmácia D'Arrábida
07.2021 - 03.2023
PharmD Intern
Farmácia D'Arrábida
01.2021 - 07.2021
Pharmacy Technician and Digital Marketeer
Skin Element
09.2020 - 06.2021
Quality Control Technician and Customer Assistant
OralMed Saúde
05.2017 - 09.2020
Call Center Operator
OralMed Saúde
10.2016 - 05.2017
Faculdade De Farmácia Da Universidade Do Porto
Master of Science from Integrated Masters in Pharmaceutical Sciences
Faculdade De Farmácia Da Universidade Do Porto
Bachelor of Science from Pharmaceutical Sciences
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