Ines Fuentez
San Angelo,TX
It is never too late to be what you might have been.
George Eliot
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
Customer Service
Work History
Customer Service Representative
Immediate Credit Recovery
07.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Performant Recovery
03.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Patient Service Representative
Continuum Global Solutions
06.2021 - 01.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Associate of Science - Medical Insurance Billing
06.2021
Skills
- Closing Sales
- Refund Processing
- Prioritization
- Call Management
- Microsoft Office
- Electronic Information Systems
- Documenting Problems
- Consultations and Recommendations
- Punctual and Hardworking
- Microsoft Word
- Customer Relations
- Retail Sales Customer Service
- Credit Card Payment Processing
- Microsoft PowerPoint
- Active Listening
- Strong Analytical and Problem-Solving Skills
- Critical Thinking
- Investigate Claims
- CRM Software
- Microsoft Outlook
- Office Equipment Proficiency
- Microsoft Internet Explorer
- Adobe Systems Adobe Flash
- Microsoft Access
- Order and Refund Processing
English/Spanish
I am very Proficient in both languages, Spanish is my families language, so I was taught very well growing up.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Performant Recovery
03.2022 - 07.2022
Patient Service Representative - Continuum Global Solutions
06.2021 - 01.2022
Customer Service Representative - Immediate Credit Recovery
07.2020 - 11.2022
Ultimate Medical Academy - Clearwater - Associate of Science, Medical Insurance Billing
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