Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ines Gonzalez-Figueroa

New Port Richey,FL

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

14
14
years of professional experience

Work History

Freelance Graphic Designer

IMG VR Designs
11.2017 - Current
  • Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
  • Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
  • Collaborated with cross-functional teams to ensure seamless integration of graphic elements into web and print designs.
  • Provided expert advice on color schemes, typography, and layout choices to optimize visual impact in various projects.
  • Redesigned outdated logos and branding elements for established companies, revitalizing their image and customer appeal.
  • Assisted clients in refining their visual strategies through insightful consultations and concept development sessions.
  • Delivered consistent results by adapting quickly to changing client requirements and project scopes throughout the design process.
  • Designed custom illustrations for diverse clientele, adding a unique touch to each project while reinforcing brand identity guidelines.
  • Boosted email click-through rates with visually striking newsletter designs tailored to target audiences'' preferences.
  • Crafted attention-grabbing promotional materials for events and product launches, driving consumer interest and attendance numbers.
  • Strengthened company reputations through carefully curated visual content that adhered to established brand guidelines across all platforms.
  • Optimized user experiences on websites by creating intuitive navigation menus, icons, and other interactive design elements.
  • Contributed to successful marketing campaigns by designing print and digital advertisements that effectively conveyed the intended message.
  • Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
  • Enhanced video quality by applying color correction, grading, and special effects techniques.
  • Streamlined the editing process for faster turnaround times by utilizing advanced software tools.

Enhancement Specialist

Florida Commercial Care
09.2022 - 03.2023
  • Improved tree health by assisting in pruning, trimming, and shaping trees according to arborist guidelines.
  • Supported safe work environments by maintaining and organizing tools and equipment for daily use.
  • Enhanced team efficiency through clear communication with the arborist and fellow assistants during projects.
  • Ensured customer satisfaction by promptly addressing questions or concerns regarding tree care services.
  • Contributed to successful tree removals by properly preparing work areas and disposing of debris.
  • Aided in tree planting efforts, promoting growth and longevity for clients'' landscapes.
  • Assisted in identifying potential hazards such as dead or diseased branches, mitigating risks for both clients and team members.
  • Reduced project completion time through diligent assistance with tasks such as brush chipping and stump grinding.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
  • Increased property safety through the removal of hazardous trees and limbs, reducing potential damage risks.

Landscaper

U.S. Lawns
06.2020 - 09.2022
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
  • Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
  • Maintained healthy lawns with proper mowing techniques, fertilization, and weed control treatments.
  • Increased client satisfaction with timely completion of routine grounds maintenance tasks such as edging, trimming, and mulching.
  • Performed seasonal cleanups including leaf removal, gutter cleaning, and winterizing garden beds for optimal year-round maintenance results.

Store Associate

7/11
09.2021 - 01.2022
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Housekeeper

Innisbrook, A Salamander Golf & Spa Resort
03.2021 - 06.2021
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

CAP 1 Associate

Walmart
02.2020 - 03.2021
  • Enhanced customer satisfaction by providing efficient and accurate inventory management.
  • Maintained a clean, organized store environment for optimal shopping experience.
  • Assisted in reducing shrinkage by conducting regular audits and addressing discrepancies.
  • Improved team collaboration by effectively communicating with coworkers and supervisors.
  • Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
  • Provided excellent customer service, resolving concerns promptly and professionally.
  • Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
  • Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.
  • Completed physically demanding tasks such as lifting up to 50+ pounds to move job materials.

Volunteer

Salvation Army Thrift Store
09.2018 - 12.2018
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.

Customer Service Representative

Publix
01.2012 - 02.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Deli Clerk

Publix
08.2013 - 12.2013
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.

Seasonal Worker

Six Flags New England
09.2010 - 10.2010
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.

Education

Associate of Arts - Graphic Design

Rasmussen College
New Port Richey, FL

GED -

Pasco Hernando State College
New Port Richey, FL
06.2013

Skills

  • Logo design
  • Production Layouts
  • Branding strategies
  • Website Design
  • Website graphics
  • Digital imagery
  • Adobe Creative Suite
  • Video Editing
  • Color theory
  • Digital graphics
  • Vector Illustration
  • Image manipulation

Languages

Spanish
Native or Bilingual

Timeline

Enhancement Specialist

Florida Commercial Care
09.2022 - 03.2023

Store Associate

7/11
09.2021 - 01.2022

Housekeeper

Innisbrook, A Salamander Golf & Spa Resort
03.2021 - 06.2021

Landscaper

U.S. Lawns
06.2020 - 09.2022

CAP 1 Associate

Walmart
02.2020 - 03.2021

Volunteer

Salvation Army Thrift Store
09.2018 - 12.2018

Freelance Graphic Designer

IMG VR Designs
11.2017 - Current

Deli Clerk

Publix
08.2013 - 12.2013

Customer Service Representative

Publix
01.2012 - 02.2014

Seasonal Worker

Six Flags New England
09.2010 - 10.2010

Associate of Arts - Graphic Design

Rasmussen College

GED -

Pasco Hernando State College

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Ines Gonzalez-Figueroa