Ines Gonzalez-Hernandez
Associate Personal Banker
Greenville,SC
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Knowledgeable with background in personal banking. Developed strong client relationships and facilitated seamless banking transactions. Demonstrated expertise in financial product recommendations and exceptional customer service.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Personal Banking Associate
Wells Fargo, NA
01.2023 - Current
- Implemented innovative sales techniques that contributed significantly to increased revenue generation from existing clients as well as new business acquisition efforts.
- Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.
- Processed loan applications diligently, resulting in increased loan approval rates for qualified borrowers.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Assisted customers in opening new accounts, ensuring a thorough understanding of available products and services.
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.
- Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Responded to customer inquiries regarding new accounts and account services.
- Ensured compliance with all regulatory requirements by meticulously reviewing transaction records and adhering strictly to established operational guidelines.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Mentored junior employees for professional development and improved team performance.
Sales Representative
Cellular World AT&T
02.2022 - 01.2023
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Generated leads and maintained lists of prospective customers.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Remained current on relevant product and industry information to provide up-to-date catalogs and services.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
- Highlighted new products and company promotions during sales pitches.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Followed up with customers after sales to gain feedback.
Warehouse Associate
Amazon
07.2020 - 03.2022
- Identified and removed safety and sanitation hazards from work areas.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Added padding and cushions to packages to protect fragile merchandise.
- Packaged and sealed products according to order size and specifications.
- Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
- Interacted effectively with staff through ongoing communication and exchange of information.
Convenience Store Cashier
Spinx
04.2018 - 07.2020
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
- Computed and recorded totals of transactions.
- Helped customers locate merchandise.
- Supervised others and provided on-the-job training.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Adhered to quality and service standards to support operational goals.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
Education
HIGH SCHOOL DIPLOMA -
Legacy Early College High School
Greenville, SCAssociate of Applied Science - Accounting
Greenville Technical College
Greenville, SC05-2027
Skills
Consultative Selling Techniques
Needs Understanding
Closing Sales
New Business Opportunities
Inside Sales
Outside Sales
Post-Sales Support
Cross-selling proficiency
Branch operations
Financial product sales
Client retention strategies
Financial planning
Debt management
Bank sales
Operations management
Financial advice
Relationship management
Staff management
Timeline
Personal Banking Associate
Wells Fargo, NA
01.2023 - Current
Sales Representative
Cellular World AT&T
02.2022 - 01.2023
Warehouse Associate
Amazon
07.2020 - 03.2022
Convenience Store Cashier
Spinx
04.2018 - 07.2020
HIGH SCHOOL DIPLOMA -
Legacy Early College High School
Associate of Applied Science - Accounting
Greenville Technical College