Ines Irankunda
Surrey,British Columbia
Summary
Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Easyfinancial Services
01.2025 - Current
- Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
- Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
- Educate and empower customers to achieve their financial goals through building their credit
- Capitalize on financial cross-sales and add-on products
- Communicate the terms and conditions of our financial products
- Review and evaluate prospective loans through financial analysis and other risk assessments
- Manage collections activities for all past due financial accounts
- Secure all required information to fulfill customer applications for products and services with strong attention to detail
Financial Services Representative
Easyfinancial Services
08.2021 - 12.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Managed collections activities for all past due financial accounts
- Reviewed and evaluated prospective loans through financial analysis and other risk assessments
- Communicated the terms and conditions of our financial products
- Built superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
SALE REPRESENTATIVE
Smart communications
01.2021 - 08.2021
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Greet customers with energy and enthusiasm, analyze prospects' behavior, build rapport, championed services being offered and presented enticing opportunity to become cardholder.
- Explained and clearly articulate benefits of credit card and available credit levels and execute application process from start to finish in compliance with regulations.
- Offered strategic direction to promote full understanding of objectives.
- Cultivate professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding cards.
- Presented professional appearance at all times.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
CUSTOMER SERVICE CASHIER
Walmart
11.2020 - 06.2021
- Greeted customers and responded to informational requests.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customers find store locations and complete purchases.
- Answered phone calls to assist customers with questions and orders.
CUSTOMER SERVICE CASHIER
Maxi
08.2019 - 04.2021
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
College - Informatique Des Télécommunications
Skills
- Organized
- Responsible
- Customer service understanding
- Patient
Languages
English
Professional Working
French
Full Professional
Timeline
Financial Services Representative
Easyfinancial Services
01.2025 - Current
Financial Services Representative
Easyfinancial Services
08.2021 - 12.2024
SALE REPRESENTATIVE
Smart communications
01.2021 - 08.2021
CUSTOMER SERVICE CASHIER
Walmart
11.2020 - 06.2021
CUSTOMER SERVICE CASHIER
Maxi
08.2019 - 04.2021
College - Informatique Des Télécommunications
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