INES KADRIC

• Project Management Outstanding results (#1 Vendor Compliance Project, #2 Source for Good Project (Fair Trade, Rainforest Alliance), and #3 Foreign Importer Verification Project

• Proactively progressed these projects and work streams to maximize innovation, productivity, and cross-departmental collaboration.

• Salesforce, FoodLogiQ, OneNote, Smartsheet, IX-ONE, Microsoft Office
• Support and training of all Partners to ensure a win-win relationship

• Preeminent Customer Service
• Reviewing Food Safety Audits and staying current with the latest changes to applicable regulatory standards and company procedures
• High level of workflows for product compliance reviews and approval process, with special attention to WFM Quality Standards, Federal and state regulations, including USDA labeling requirements
• Training new Team Members

•

• Order processing for Wayfair, Home Depot, and Lowe's (up to 200 orders per day processed)
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Used EDI system to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information
• Closely working with the Warehouse Manager and the rest of the Team to coordinate orders being shipped accordingly
• QuickBooks Data Entry
• Preparing Sales Orders in QuickBooks
• Scheduling LTL freight with different carriers
• Generating BOLs, packing slips, and labels
• Handling returns
• Processing payments in QuickBooks
• Reconciliation of documents
• Processing credit reference referral requests
• Generating labels in FedEx Ship Manager and UPS World Ship
• Processed and handled customer complaints, answering questions, and providing alternative solutions
• Informed customers by mail or telephone of order information such as unit prices, shipping dates, and anticipated delays
• Communicated with customers to verify information, fill out the appropriate paperwork, and carry out specified requests
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate, and customer-oriented service
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-day-day duties accurately and efficiently

• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies (Retail & Wholesale)
• Training new employees for multiple positions
• Over 100 orders per day - Master of Order Fulfillment (complete process including pulling products and packaging)
• Helped with planning schedules and delegating assignments
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Dealing with returns, payment processing, refunds, product inquiries, and shipping services
• Experience with USPS, FedEx, and International Customs and Import Laws
• Resolving Customer Service issues on Amazon Platform Web administrator for Commerce websites (WordPress & WooCommerce) - updating photos, listing new products, reviewing and replying to Product
• Reviews accordingly
• Working on designing Newsletters & Graphics for different projects

• Zagreb, Croatia (EU) eBay seller of Vintage movie memorabilia and Vinyl Records (Top-Rated Seller, 100% positive feedback status)
• Working with Facebook campaigns that lead to higher business profit and performing social media customer support
• Designing WordPress eCommerce site and working on SEO in Brand Advertising
• Helped find leading online retailers and platforms to connect with consumers
• Built relationships with customers and the community to establish long-term business growth
• Resolved problems with high-profile customers to maintain relationships and increase the return customer base
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Google Ads Campaigns with of a daily budget up to $5,000.00
• Creating search and display campaigns for branded fragrances
• Creating landing pages
• Customer service
• PowerPoint presentations
• Built, implemented, and updated effective SEO strategies
• Maintained energy and enthusiasm in a fast-paced environment
• Collected and analyzed Web metrics such as visits, time on site, and page views per visit
• Analyst / Data entry
• Adaptability
• Positive Mindset
• Natural problem solver
• Responding to situations with sensitivity
• Self Motivation
• SKILLS
• Leadership Techniques
• Attention to detail
• Privacy and Confidentiality
• FoodLogiQ