Ines Luciano
Redmond
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement with a positive "Can Do" solutions minded approach.
Overview
30
30
years of professional experience
Work History
Accountant
Noack & Company
01.2024 - 01.2025
- Connected with clients to maintain and update corporate bookkeeping.
- Completed monthly reconciliations for multiple accounts while redflagging transactions that merited further clarification.
- Drafted tax resolution letters and compiled necessary supporting documentation to request tax relief, repayment agreements, etc.
- Assisted in personal tax preparations.
Office Manager
Resolute Roofing, LLC
10.2022 - 03.2023
- Same tasks as performed at Epic Roofing & Exteriors (below).
- Trained and monitored new hires to perform same duties as me (increased department employee retention and efficiency).
- Generated reports to monitor client projects and payment progress.
Sales Operations Coordinator
Epic Roofing & Exteriors, LLC
11.2021 - 09.2022
- Contacted customers for info & to problem solve and ensured maximum satisfaction and accuracy.
- Liaise with insurance reps, mortgage companies and customers to coordinate collection of balances.
- Generated invoices in QuickBooks.
- Entered & managed information for jobs in CRM Job Nimbus.
- Provided support to sales staff.
- Oversaw documentation for projects as they prepared to get scheduled.
- Reviewed & interpreted scope of work approved by insurance companies to create and confirm accuracy of invoicing.
Project Coordinator
Rapid Response Team (RRT)
11.2017 - 10.2021
- Served as liaison between RRT and homeowners, subcontractors and providers to set up access and client preferences.
- Provided support to Project Managers & Branch Manager to coordinate repairs to properties
- Gathered and relayed information, documents and photos and into proprietary CRM.
- Completed necessary documentation for compliance & permitting.
- Sent & tracked documents for electronic or wet signatures.
- Visited clients in person as needed;
- Translated as needed in person, written or over phone to Spanish speaking customers
- Created email templates to send out to customers on an on-going basis to fit diverse scenarios and assisted the team in writing emails that portrayed eloquence and professionalism.
- Notarized documents as needed
- Monitored status of various permits in multiple counties to ensure inspections were issued, passed and closed.
- Made purchases for warehouse, office and projects as well as follow up as needed.
- Received payments from headquarters, then processed & disbursed to vendors.
Licensed Listing & Closing Coordinator
Mike Lombardo Team – Old Glory Realty & Century 21 Sunbelt
01.2012 - 01.2017
- Collaborated with the team in the process of listings, sales and closings on residential properties.
- Created forms, templates & contract addenda.
- Reviewed contracts; entered listings & checked for compliance to FREC & MLS guidelines;
- Provided feedback to sellers; negotiated sales contracts & price adjustments.
- Monitored transactions through to closing & beyond
- Similar duties on the buyer side of the transaction with added monitoring of paperwork required by lenders.
- Maintained adherence to the contract while pursuing satisfaction among collaborating agents, buyers & sellers.
- Trained new agents as needed and maintained new hire paperwork.
Real Estate Agent
Century 21-Sunbelt
01.2007 - 01.2011
- Independent real estate agent in charge of my own marketing, paperwork related to contracts and the sale of residential properties.
- Interacted with current/potential clients, other agents, lenders, etc. in a positive and truthful manner both as listing and selling agent.
- Presented and negotiated offers.
- Monitored transactions from signing of contract to closing and beyond.
Office Administrator
Results Staffing (RS)
04.2002 - 12.2008
- Results Staffing was a recruiting firm concentrated primarily within the banking and construction industries. Most of the duties performed required becoming fluent in the jargon involving both industries for purposes of identifying potential candidates.
- General office duties including payroll management, bookkeeping using QuickBooks 2008 (tracking expenses, invoicing, accounts payable, accounts receivable, generated reports)
- Rent collections (building owned by RS owner).
- Evaluated resumes & mined Monster.com & CareerBuilder for resumes as well as entered job postings.
- Updated database (PCR); ordered supplies & services as required to maintain office.
- Maintained general office cleanliness.
Secretary/Bookkeeper
Zoe’s Southern Grille
08.2000 - 12.2001
- Calculated sales, liquor & gross taxes for 4 restaurants (companies owned by same person).
- Bookkeeping for 4 companies (including bank reconciliations, enter checks & bills, etc.).
- Generated reports as needed; monitored phones & correspondence.
- General typing of letters, forms, fliers, menus, etc.
- File management
- Assisted with payroll, completed applications & forms as needed.
- Translated as needed
- Assisted in coordinating special events (Oktoberfest, Greek Fest, etc.).
Secretary
Annunciation Greek Orthodox Church
09.1999 - 08.2000
- Coordinated special events (Greek Fest, Silver Tea, luncheons, bake sales, etc.)
- Monitored correspondence (including bulk mailings) & incoming calls
- Bookkeeping including tracking donations and generating end-of-year statements for members;
- General typing of letters, fliers, reports, minutes, weekly bulletins, newsletters, etc.
Secretary
Lee Memorial Health Systems-HealthPark Rehab Services
10.1997 - 12.1999
- Greeted incoming patients then and logged and notified therapists.
- Prepared new patient files specific to the patient’s condition and kept up with necessary documentation
- Scheduled new patient appointments;
- Time-keeping for the department.
- Coordinated employee evaluations & in-services
- Monitored adherence to JCAHO standards within the department.
- Received & processed incoming calls & correspondence.
- Attended & recorded meetings.
- Trained other staff on use of computer systems (especially during computer system conversion); typing of forms, letters, fliers, employee recognition cards, minutes, etc.
Secretary
Bronx Community College School-To-Work Program
01.1995 - 03.1997
- Assist students who participated in the program to take advantage of all the resources offered.
- General secretarial duties including typing of curriculum, newsletters, fliers, proposals, etc.
- Coordinated special events, received & processed incoming calls and correspondence.
- Payroll tracking
- Completed special forms as needed & other related tasks.
Education
Associate of Science Degree - Psychology
Edison Community College
01.2006
Human Services
Audrey Cohen School
New York, N.Y.Skills
- Computer Literate: Google Docs, Microsoft Word, Excel, PowerPoint, Publisher, Quicken, QuickBooks, Internet, etc
- Typing – 60 words per minute
- Bilingual – Fluent in English & Spanish (some French)
- CRM management
- Document notarization
- Project coordination
- QuickBooks proficiency
- Reconciliation processes
Timeline
Accountant
Noack & Company
01.2024 - 01.2025
Office Manager
Resolute Roofing, LLC
10.2022 - 03.2023
Sales Operations Coordinator
Epic Roofing & Exteriors, LLC
11.2021 - 09.2022
Project Coordinator
Rapid Response Team (RRT)
11.2017 - 10.2021
Licensed Listing & Closing Coordinator
Mike Lombardo Team – Old Glory Realty & Century 21 Sunbelt
01.2012 - 01.2017
Real Estate Agent
Century 21-Sunbelt
01.2007 - 01.2011
Office Administrator
Results Staffing (RS)
04.2002 - 12.2008
Secretary/Bookkeeper
Zoe’s Southern Grille
08.2000 - 12.2001
Secretary
Annunciation Greek Orthodox Church
09.1999 - 08.2000
Secretary
Lee Memorial Health Systems-HealthPark Rehab Services
10.1997 - 12.1999
Secretary
Bronx Community College School-To-Work Program
01.1995 - 03.1997
Human Services
Audrey Cohen School
Associate of Science Degree - Psychology
Edison Community College