Ines Martinez
Grand Prairie
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses both in retail and food and beverage.
Overview
12
12
years of professional experience
Work History
Production Worker
SanMar
06.2023 - Current
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.
Lead Server Trainer
The Fort Worth Club
05.2020 - 06.2023
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Hostess
The Fort Worth Club
03.2018 - 05.2020
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Seated patrons based on guest preferences and seating availability.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Sales Associate
The Dallas World Aquarium
11.2011 - 11.2014
- Developed strong rapport with customers and created positive impression of business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Sought ways to improve processes and services provided.
- Managed efficient cash register operations.
- Trained staff on operating procedures and departmental policies.
Education
High School Diploma -
Crosswinds High School
Grand Prairie, TX05.2019
Skills
- Cash Handling
- Basic Computer Skills
- Strong Communication and Interpersonal Skills
- Guest Relations
- Employee Mentoring
- Leadership
- Teamwork and Collaboration
- POS System Operations
- Documentation and Recordkeeping
Timeline
Production Worker
SanMar
06.2023 - Current
Lead Server Trainer
The Fort Worth Club
05.2020 - 06.2023
Hostess
The Fort Worth Club
03.2018 - 05.2020
Retail Sales Associate
The Dallas World Aquarium
11.2011 - 11.2014
High School Diploma -
Crosswinds High School
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