Summary
Overview
Work History
Education
Skills
References
Affiliations
Languages
Certification
References
Timeline
Generic

INES MAURI

Hialeah,FL

Summary

Secure a challenging career while putting emphasis on increased responsibility, personal growth, and professional achievement. I possess a positive attitude in all aspects of life that I feel will help me achieve my personal goals.

Bilingual Administrative Assistant with over 25 years of experience. Very proficient in understanding all office procedures and practices. Exceptional written and verbal communication skills; able to work with diverse people. Proven to handle a fast-paced and changing work environment, courteous and tactful in adverse situations. Proficient in English and Spanish. Customer Relations and Supervisory Skills and attended various on-the-job trainings. Exceptional knowledge in Microsoft office.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Facilities Operations Coordinator / Service Suppor

Siemens Healthineers / Med-Lab Supply
Miami, FL
01.2018 - Current
  • Oversaw facility management for headquarters as well as warehouse operations.
  • Managed communication and collaboration with third-party services for event operations.
  • Maintained responsibility for procuring essential supplies on a daily basis to meet the needs of both headquarters and warehouse.
  • Ensured customer satisfaction by staying in touch with customers, vendors, and facilities.
  • Oversaw event logistics by coordinating conference room bookings, meal arrangements, and supply procurement.
  • Engaged with clients using various communication channels to meet their needs.
  • Managed the start-to-end process of opening and closing service calls with clients and engineers.
  • Coordinated the procurement and monitoring of parts for engineers and clients.
  • Designed and implemented templates for the service department, setting a new standard for incoming staff members.
  • Provided comprehensive training to newly hired personnel on Service Dept procedures and Part Ordering
  • Implemented a reliable reporting process for tracking system installations and removals while ensuring data accuracy.
  • Restructured Transducer tracking process to align orders with contracts from Siemens and client
  • Assist accounting processing invoices for payments
  • Facilitated seamless communication between customers, engineers,and Siemens through oversight of call opening work orders,purchasing/tracking of parts,key creation tasks,and timely resolution of after-hours issues
  • Ensured efficient supply management system by tracking inventory and coordinating procurement
  • Facilitated engineers' access to the system through generation of license keys
  • Ensured efficient handling of company expenses through responsible usage of a provided credit card.
  • Implemented necessary changes to improve accuracy and compliance of the Planned Maintenance process.

Administrative Assistant / Office Manager

Goldstein Schechter Koch, P.A.
Miami, FL
01.2010 - 01.2018
  • Proficiently handled tax return processing in the department, ensuring accurate export and assembly for client issuance.
  • Utilized GoFileRoom (GFR) to efficiently track the firm's virtual filing and process Tax Returns.
  • Utilized ProSystems software for efficient tax return exporting and printing
  • Released returns to the IRS via the Electronic Filing System (ELF)
  • Assembled tax returns to send to the client by e-mail via File Exchange with encrypted PDF
  • Assisted the Audit department working on the financial statements and audit wrap ups
  • Maintained a running inventory of all office supplies and placed orders accordingly
  • Part of the team that managed the remodeling of the office
  • Responsible for the scanning of the client documents and uploading into GFR
  • Oversaw the retention policies of the firm and the destruction of the files
  • Worked with all the venders in the office (i.e., Staples, Iron Mountain, USPS, Ricoh, Minolta, Parking Validations, Aramark, and Orkin)
  • Assisted staff with any office needs
  • Covered the reception desk
  • Answered multi-line phone
  • Greeted visitors
  • Managed multiple conference room calendars
  • Trained all new temps assisting the processing department and reception desk
  • Supervised the daily work/time entry of the temps.

Paralegal / Office Manager

Debt Defense P.L. – A Law Firm
Coral Gables, FL
01.2011 - 01.2012
  • Managed and updates all templates in Act
  • Created letterhead and forms for attendance, credit card payments, and check request
  • Managed the attorney’s calendar on a daily, weekly, and monthly basis
  • Created, Managed, and updated multiple spreadsheets to control the accountability of all the clients due dates, collections, settlement checks coming in, etc
  • Coordinated with both the judge’s office and opposing counsel to set cases for hearing, set up depositions as well as mediations, and conference calls
  • Prepared notices of hearings for all case to be set on the calendar including the Mediation Department, Motion Calendar, and Special Sets, etc
  • Maintained a running inventory of supplies and ordered them as needed
  • Received, reviewed, entered, and distributed all incoming mail and faxes that arrived
  • Screened all incoming calls for the office
  • Managed the collections section assuring that all clients falling behind on their payments were getting called
  • Prepared and mailed the monthly statement reminders to clients
  • Pull reports from QuickBooks to obtain the information needed of payments processes and collection process for the weekly meetings
  • Submitted the bi-weekly payroll, bonuses, and health insurance information for the company
  • Welcomed and processed all new employees
  • Assisting then in filling out their paperwork and getting them setup with email and logins for the computer.

Judicial Assistant to Civil Division Judge

Eleventh Judicial Circuit Court
Miami, FL
01.2006 - 01.2010
  • Created a template for all orders, notices, and forms used by the judge/office to facilitate the workflow while assuring the quality of the work
  • Managed the monthly calendar calls to set cases for trial
  • Processed all cases for calendar call sending notices and creating orders for the court
  • Calendared all the Judge’s events including all the cases being set for hearing or trial
  • Created, Managed, and Updated multiple spreadsheets to control the accountability of all the cases being set, noticed, and calendared on the judge’s docket including Motion Calendar, Special Sets, Calendar Call, Status Conference, Open Motion Calendar, etc
  • Prepared notices of hearings for all case to be set on the judge’s calendar including the Mediation Department, Motion Calendar, Special Sets, Domestic Violence, etc
  • Received, reviewed, and distributed all incoming mail
  • Acted as the Judge’s liaison to assist and inform litigants and attorneys about court procedures and policies
  • Assisted the Judge in coordinating and scheduling, hearings, conferences, or meetings
  • Screened all incoming phone calls for the Judge
  • Handled matters that are sensitive and confidential in nature
  • Provided assistance to the needs of the judge, the Clerk of Courts, Trial Court Administrator, Attorneys, Bailiff, general public, and the Chief Judges office.

Judicial Assistant to Family Division Administrative Judge

Eleventh Judicial Circuit Court
Miami, FL
01.2006 - 01.2010
  • Created a template for all orders, notices, and forms used by the judge/office to facilitate the workflow while assuring the quality of the work
  • Participated and attended the test trials of the Odyssey Paperless System
  • Managed the monthly calendar calls to set cases for trial
  • Created and maintained a running calendar of all the Judge’s events
  • Prepared referrals to the General Magistrate, Hearing Officer, and Mediation Department
  • Received complaints from the public and under the Judge’s supervision wrote the appropriate return letter and filed the copies
  • Managed all the office files
  • Received, reviewed, and distributed all incoming mail
  • Acted as the Judge’s liaison to assist and inform litigants and attorneys about court procedures and policies
  • Assisted the Judge in coordinating and scheduling, hearings, conferences, or meetings
  • Screened all incoming phone calls for the Judge
  • Handled matters that are sensitive and confidential in nature
  • Aided the needs of the judges, offices of the Clerk of Courts, Trial Court Administrator, State Attorney, Public Defenders, Attorneys, Law Clerks, Bailiff’s, news media, general public, and the Chief Judges office.

Administrative Assistant II (Documentation Unit Leader)

Florida Department of Agriculture
Plantation, FL
01.1999 - 01.2006
  • Oversaw the daily workflow to ensure quality and efficient productivity
  • Interviewed, tested, and selected new employees
  • Supervised a department of 50 staff members
  • Created and updated standard operating procedures for each job duty
  • Generated and applied for Real Property Search Warrants
  • Responsible for all vital records of positive finding and tracking their status
  • Updated and maintained all department reports
  • Kept a running inventory of various equipment’s and supplies.

Staff Assistant (Assistant Documentation Unit Leader)

Florida Department of Agriculture
Plantation, FL
01.1999 - 01.2006
  • Assumed all the delegated responsibilities of the daily workflow in the absence of the section head
  • Updated and maintained all section reports
  • Created updated and recycled all spreadsheets
  • Implemented training course for new recruits.

Senior Clerk (Lead Worker)

Florida Department of Agriculture
Plantation, FL
01.1999 - 01.2006
  • Organized all field reports from each base with accurate and efficient distribution, tracking, and storage
  • Lead the Data Entry and Scanning personnel of 20 employees
  • Created, organized, and lead the first official Shipping & Receiving section in this program.

Family Court Services / Community Resource Specialist

Eleventh Judicial Circuit Court
Miami, FL
  • Provided referrals to community providers based on orders from the Family Court Judges
  • Monitored client’s compliance with their referrals and report to the Court regarding the status and compliance of each case
  • Aided the referred clients and the public seeking information from the Court
  • Processed reports for distribution to Courts, concerned parties, and their attorneys.

Education

New Horizons Computer Learning Center, Access Level XP Level 1 & 2., Power Point XP Level 1 & 2., Excel Level XP Level 1, 2, and 3., Word XP Level 1, 2, and 3. -

01.2003

Broward Community College, Access 2000 Intermediate and Advanced., Excel 2000 Intermediate and Advanced. -

01.2002

Miami High Adult Ed., Early Childhood Education (C.D.A.) -

01.1996

Skills

  • Bilingual
  • Administrative Assistant
  • Office procedures
  • Written communication
  • Verbal communication
  • Diverse people
  • Fast-paced work environment
  • Courteous
  • Tactful
  • Customer Relations
  • Supervisory Skills
  • Microsoft Office
  • Technical Support
  • Sales Support
  • Customer Service
  • Quality Control
  • Customer Retention
  • Documentation And Reporting
  • Clerical Support
  • Computer Skills
  • CRM Software
  • Service Scheduling

References

References and a list of trainings are available upon request.

Affiliations

  • Creative crafter. Show me your vision and I will try to make it come to life.

Languages

English
Professional
Spanish
Professional

Certification

  • First Aide and CPR Certified

References

References available upon request.

Timeline

Facilities Operations Coordinator / Service Suppor

Siemens Healthineers / Med-Lab Supply
01.2018 - Current

Paralegal / Office Manager

Debt Defense P.L. – A Law Firm
01.2011 - 01.2012

Administrative Assistant / Office Manager

Goldstein Schechter Koch, P.A.
01.2010 - 01.2018

Judicial Assistant to Civil Division Judge

Eleventh Judicial Circuit Court
01.2006 - 01.2010

Judicial Assistant to Family Division Administrative Judge

Eleventh Judicial Circuit Court
01.2006 - 01.2010

Administrative Assistant II (Documentation Unit Leader)

Florida Department of Agriculture
01.1999 - 01.2006

Staff Assistant (Assistant Documentation Unit Leader)

Florida Department of Agriculture
01.1999 - 01.2006

Senior Clerk (Lead Worker)

Florida Department of Agriculture
01.1999 - 01.2006

Family Court Services / Community Resource Specialist

Eleventh Judicial Circuit Court

New Horizons Computer Learning Center, Access Level XP Level 1 & 2., Power Point XP Level 1 & 2., Excel Level XP Level 1, 2, and 3., Word XP Level 1, 2, and 3. -

Broward Community College, Access 2000 Intermediate and Advanced., Excel 2000 Intermediate and Advanced. -

Miami High Adult Ed., Early Childhood Education (C.D.A.) -

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