Ines Miranda
Laporte
Summary
Dedicated and driven professional with strong customer service, sales, and leadership experience. Bilingual in Spanish at an intermediate level, adapt at effective communication. Proficient in Microsoft Office Suite, with solid troubleshooting skills and a quick learning ability. Committed to personal and professional growth, with a strong desire to advance within the company.
Overview
2026
2026
years of professional experience
Work History
General Manager
TitleMax
09.2018 - Current
- Provide loan and financial services to customers, fostering strong relationships and ensuring timely collections.
- Utilize strong problem-solving skills to resolve customer issues and mentor staff, and reinforce compliance by clearly reiterating contract terms and fostering continuous improvement.
- Conduct monthly operational tasks such as projections, reporting, audits, alarm tests, and inventory/order management, while tracking goals and developing strategies.
- Coordinate employee scheduling, manage daily cash handling (POS system included) and prepare daily operational reports to support efficient business functions.
- Lead and mentor my team, providing training for career advancement, ensuring compliance, maintaining up-to-date training modules, and celebrating employee achievements.
- Adapt to company changes and diversification's by effectively guiding staff and engaging customers, ensuring smooth and professional transitions.
Event Services Coordinator
Ernie's Café and Catering
01.2014 - 01.2018
- Delivered exceptional customer service, managed orders efficiently, and maintained a clean and welcoming dining environment.
- Recommended and described daily specials to customers, driving increased sales and enhancing the overall dining experience.
- Supervised and trained server staff, ensured smooth daily operations, and upheld high standards of service quality.
- Greeted guests, warmly, managed reservations and seating arrangements, and endured a positive first impression for all patrons.
- Handled incoming calls and takeout orders, promoted specials, and ensured professional and timely food delivery and packaging.
- Prepared food for catering events and delivered it to special occasions, ensuring high-quality presentation and timely service.
Customer Service Representative
MTM (Medical Transportation Management)
01.2012 - 01.2014
- Provided exceptional phone-based customer service within limited timeframes for Medicaid patients, coordinating appointments for medical transportation efficiently and compassionately.
- Acted as a proactive problem solver for the patients on the road, efficiently managing and coordinating additional trips and adjustments to their medical transportation needs.
- Ensured HIPAA compliance while providing phone-based customer service and coordinated patient reimbursements efficiently and accurately.
Sales Operations Specialist
Express Industries Corporation
2010 - 01.2012
- Entered and verified data for fundraiser orders, ensuring accuracy and completeness.
- Drafted and managed account files to facilitate invoicing and billing processes.
- Prepared and mailed invoices accurately, ensuring timely delivery and proper record-keeping.
- Built and maintained web orders, streamlining sales operations and improving efficiency.
- Packaged orders and coordinated mailing, ensuring prompt and accurate delivery.
Bond Agent/Promoter
Htown Bail Bonds
01.2007 - 01.2010
- Prepared bonds and handles extensive phone communications related to bond inquires and collections.
- Processed payments and performed accurate data entry to maintain up-to-date records.
- Coordinated with courts, making phone calls to manage court-related bond matters and ensuring compliance.
- Promoted bond sales at community events, effectively engaging with the public and increasing awareness.
Education
High School Diploma - Business Administration And Management
Central High School
Elgin, IL01-1996
Skills
- Customer Service Excellence
- Sales and Business Development
- Organizational and Time Management
- Leadership and Team Building
- Communication and Presentation
- Quick Learner
- Bilingual (Intermediate Proficiency): Able to understand and communicate effectively in Spanish at a conversational level
- Basic Computer Skills & Troubleshooting: Proficient with Microsoft Office Suite (Word and Excel) and skilled in troubleshooting common technical issues to ensure smooth operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
TitleMax
09.2018 - Current
Event Services Coordinator
Ernie's Café and Catering
01.2014 - 01.2018
Customer Service Representative
MTM (Medical Transportation Management)
01.2012 - 01.2014
Bond Agent/Promoter
Htown Bail Bonds
01.2007 - 01.2010
Sales Operations Specialist
Express Industries Corporation
2010 - 01.2012
High School Diploma - Business Administration And Management
Central High School