Ines Nazario
New York,,NY
Summary
Dynamic professional with a proven track record in delivering exceptional service and support. Skilled in developing and implementing effective strategies to enhance customer satisfaction and operational efficiency. Experienced in communication, problem-solving, and data presentation, with a talent for driving engagement and fostering positive experiences across diverse platforms.
Overview
4
4
years of professional experience
Work History
Behavioral Health Specialist
Northeast Family Services
The Bronx, NY
08.2024 - Current
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to supervisor.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Implemented evidence-based therapeutic interventions, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
Social Media Coordinator
Dyson
Paris
06.2022 - 02.2024
- Devised results-driven strategies and roadmaps based on clients' needs.
- Conducted financial modeling for online marketing programs or website revenue forecasting.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Wrote social media content to increase engagement with customers.
- Updated website content regularly with fresh information related to products and services offered by the company.
- Prepared monthly calendar to manage online content across multiple platforms.
Customer Service Representative
Sephora
Paris
02.2021 - 07.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Arts - Marketing Management
ESG
Paris, France01-2023
Skills
- Behavior treatment plans
- Intervention management
- Visual data presentation
- Self-management strategies
- Verbal behavior training
- Team collaboration
- Customer satisfaction measurement
- Microsoft Office
Languages
French
Native/ Bilingual
Timeline
Behavioral Health Specialist
Northeast Family Services
08.2024 - Current
Social Media Coordinator
Dyson
06.2022 - 02.2024
Customer Service Representative
Sephora
02.2021 - 07.2022
Bachelor of Arts - Marketing Management
ESG
Similar Profiles
Shondrea LoweryShondrea Lowery
Intensive In-Home Therapist at Northeast Family ServicesIntensive In-Home Therapist at Northeast Family Services
LYNESE WIAFELYNESE WIAFE
Therapeutic Mentor at Northeast Family ServicesTherapeutic Mentor at Northeast Family Services
Kelli TaylorKelli Taylor
Reunification Specialist at Northeast Family ServicesReunification Specialist at Northeast Family Services