Ines Nduwayo
Fort Worth,Tx
Summary
Dynamic professional with extensive experience in material handling and customer service. Proven ability to maintain organized warehouse operations while ensuring safety protocols. Recognized for a positive attitude and commitment to enhancing customer satisfaction, consistently resolving issues and fostering loyalty. Skilled in shipping and receiving, with a focus on efficiency and accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Material Handler/receiving
Walmart Warehouse
Fort Worth,Tx
06.2023 - 11.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Customer Service Representative
MindGlobal
Austin, TX
01.2019 - 09.2024
- Answer calls in a high call volume call center
- File claims for the customers
- Place order for new devices
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Take the extra mile to engage customers
Direct Support Professional
Lifescapes
Sioux Falls, SD
10.2017 - 03.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Cashier
Walmart
South Dakota
05.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shit to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
SOS High School
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Package handling
- Warehouse operations
- Shipping and receiving
- Customer service
- Warehouse organization
Certification
Certified freight broker
Timeline
Material Handler/receiving
Walmart Warehouse
06.2023 - 11.2024
Customer Service Representative
MindGlobal
01.2019 - 09.2024
Direct Support Professional
Lifescapes
10.2017 - 03.2018
Cashier
Walmart
05.2016 - 09.2017
SOS High School