Ines Nunez
Civil Engineering
Hoboken,NJ
Summary
With an organized and detail-focused approach, prepared to adapt and thrive within an academic and work environment. A solid understanding of administrative support functions and techniques ensures efficient task management. Eager to utilize and enhance organizational and communication skills in the desired position, contributing to team success.
Overview
2
2
years of professional experience
Work History
Student Assistant
Financial Aid Office
10.2024 - Current
- Provide a welcoming atmosphere for students and visitors by keeping up a friendly demeanor and performing attentive customer service, ensuring a positive first impression of the financial aid office
- Assist students with general inquiries, guiding them to the appropriate resources and information, improving efficiency, and making sure that each student who asks for assistance is given all the information they need
- Coordinate with financial aid staff to streamline office operations and enhance service efficiency for all visitors
Money and Customer Services Associate
Walmart
10.2023 - 06.2024
- Facilitated seamless customer service experiences by skillfully managing money services transactions, resolving complex issues, and addressing customer inquiries with clarity, efficiency, and a focus on compliance
- Adapted quickly to dynamic situations such as issues with cashing out checks, identity verification and fraud prevention, demonstrating strong problem-solving skills to resolve issues and ensure customer satisfaction
Supervisor and Tutor
WNY Library
12.2022 - 06.2023
- Instructed younger students in a way that simplified complex topics, fostering understanding and engagement by 25%
- Supervised and coordinated a team of tutors, utilizing weekly meetings and Microsoft Excel to organize topics and the pairing of students to tutors, ensuring effective teaching practices and tracking the progress of the students learning
- Cultivated key soft skills such as patience, empathy, and active listening through various methods while teaching to create a supportive learning environment by improving students' confidence and their learning abilities
Education
Bachelor of Civil Engineering - Civil Engineering
Stevens Institute of Technology
Hoboken, NJ05.2028
Skills
- C
- Python
- Microsoft Office
- Google Applications
- CAD
- File management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Extracurricular activities
Society of Hispanic Professional Engineers (SHPE)
American Association of Civil Engineers (ASCE)
Timeline
Student Assistant
Financial Aid Office
10.2024 - Current
Money and Customer Services Associate
Walmart
10.2023 - 06.2024
Supervisor and Tutor
WNY Library
12.2022 - 06.2023
Bachelor of Civil Engineering - Civil Engineering
Stevens Institute of Technology
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