Ines Ramirez
Rialto,CA
Summary
I am a Customer Service Representative that brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer's experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
05.2024 - Current
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
Floor and Back Room Associate
TJ Max
06.2021 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized customer feedback to improve product offerings.
Education
No Degree - Pharmacy Technician Course
The Pharmacy Professional
Riverside, CA02.2024
High School Diploma -
Rialto High School
Rialto, CA06.2020
Skills
Confidentiality Compliance
Insurance Verification
Pharmacy knowledge
Answering customer questions
Stocking shelves
Patient confidentiality
Computer Skills
Customer service excellence
Data Entry
Work Prioritization
Professionalism
Adaptability
Cash Handling Accuracy
Data entry proficiency
Inventory counting
Insurance Billing
Verifying orders
Teamwork and Collaboration
Multitasking Abilities
Calm and Professional Under Pressure
Languages
Spanish
Full Professional
Timeline
Pharmacy Customer Service Representative
Walgreens
05.2024 - Current
Floor and Back Room Associate
TJ Max
06.2021 - Current
No Degree - Pharmacy Technician Course
The Pharmacy Professional
High School Diploma -
Rialto High School
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