Ines Thiessen
Fremont,CA
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Experienced individual providing high-quality customer service and administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
25
25
years of professional experience
Work History
Program Assistant II
City Of Palo Alto Junior Museum & Zoo
09.1998 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Created and updated records and files to maintain document compliance.
- Managed both digital and physical filing systems and retrieved documents as required.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared clearly written and formatted documents and reports.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
- Offered technical support and troubleshot issues to enhance office productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Conducted research and analyzed data to inform program decisions.
- Authored business documents to organize and emphasize information quickly and effectively.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Identified communication channels to set roadmap to distribute information.
- Enforced compliance with regulatory standards to safeguard company assets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Developed and implemented strategies to streamline office operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT and marketing departments.
- Cash handling, deposits, recording of said deposits to accounting department
- Provided excellent customer service to members and paid guests
Education
High School Diploma -
San Carlos High
San Carlos06.1979
Skills
- Differentiated Instruction
- Curriculum Development
- Special Education
- Middle School Education
- Calendar Management
- Financial Reporting
- Document Control
- Multi-Line Phone Systems
- Event Planning
- Expense Reports
- Group and Individual Instruction
- Process Improvement
- Reviewing Resumes
- Payroll Reporting
- Office Supplies and Inventory
- Event Coordination
- Report Preparation
- Operational Compliance
- Travel Coordination
- Multitasking and Organization
- Staff Support
- Remote Working Experience
- Audience Engagement
- Business Composition
- Business Correspondence
- Interpersonal Skills
- Administrative Support
- Business Operations
- Administrative Arrangements
- Accounting Familiarity
- Departmental Support
- Vendor Relations
Timeline
Program Assistant II
City Of Palo Alto Junior Museum & Zoo
09.1998 - Current
High School Diploma -
San Carlos High
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