Ines Virella
The Bronx
Summary
Banking professional with strong attention to detail and a commitment to ethical practices. Focused on enhancing security measures and ensuring customer satisfaction while achieving sales goals. Proficient in industry regulations and asset protection strategies.
Overview
11
11
years of professional experience
Work History
Universal Banker Supervisor
Apple Bank
New York
11.2021 - Current
- Acts as the branch leader in the absence of the Branch Management, overseeing day-to-day operations, customer service, and staff management to maintain branch continuity.
- Leads and delegates tasks in a clear, proper manner among assigned staff.
- Provides coaching, recognition, motivation, and skill development.
- Manage daily branch operations to ensure smooth workflow, profitability, and service quality.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Banking Center Relationship Banker 2
Webster Bank
Scarsdale
02.2014 - 11.2021
- Achieved/exceeded both individual and team goals in sales, service, and operations.
- Preformed routine teller transactions, like deposits, withdrawals, check cashing, loan payments, and other transactions as needed.
- Evaluated the needs of clients and offered appropriate financial products and services through needs-based conversations to build and deepen relationships.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Managed and deepened client relationships by providing personalized financial solutions and advice.
Education
High School Diploma -
Jaime A Collazo Del Rio
Morovis P.R.05-1999
Skills
- Performance evaluation
- Branch operations
- Team building
- Sales growth
- Staff supervision
- Customer service
- Spanish - verbally, in writing, and reading
- Organizational Skills
Languages
Spanish
Native/ Bilingual
Timeline
Universal Banker Supervisor
Apple Bank
11.2021 - Current
Banking Center Relationship Banker 2
Webster Bank
02.2014 - 11.2021
High School Diploma -
Jaime A Collazo Del Rio
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