INES DANIELA MENDOZA
Delaware,OH
Summary
I'm quite organized, I offer a clean job, l'm fast learning with a lot of motivation for everything I do, I have good performance working with employees since I was Supervisor for the MAP, ELP and Russel Point Plant. I'm bilingual, I speak English and Spanish, also I provided support as a translator, I have good communication with people, I know how to solve problems quickly, enthusiastic, cheerful, dedicated to my work. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Office Administrator
MS Companies
05.2023 - Current
- Coordinated and managed daily administrative operations of the office
- Organized and maintained filing systems, including electronic databases and records
- Reviewed employee time sheets for accuracy prior to submission for payroll processing
- Performed clerical duties such as photocopying, faxing and scanning documents
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements
- Created PowerPoint presentations for internal use or external clients when required.
Supervisor
MS Companies
01.2023 - 05.2023
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Tracked progress on projects and provided timely feedback to staff members
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Monitored employee productivity to provide constructive feedback and coaching
- Directed and supervised team of 15 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy workflows.
Customer Service Representative
Nippon Express USA
03.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Associate
NXLA
03.2020 - 03.2021
- Delivery parts to the line
- Pick up empty racks
- Operated equipment such as scanners correctly during process.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Education
CERTIFICATE IN PHLEBOTOMY -
AMERICA VOCATIONAL ACADEMY
Kissimmee, FLHIGH SCHOOL DIPLOMA -
SAN JOSE OBRERO
Venezuela, USMEDICINE -
UNIVERSIDAD ROMULO GALLEGOS
Skills
- Costumer Relations
- Ability to Multitask
- Empathy
- Problem solving Abilities
- Bilingual
- Translator skills
- File Organization
- Microsoft Excel, Word and PowerPoint Skills
- Computer Proficiency
Timeline
Office Administrator
MS Companies
05.2023 - Current
Supervisor
MS Companies
01.2023 - 05.2023
Customer Service Representative
Nippon Express USA
03.2021 - 01.2023
Associate
NXLA
03.2020 - 03.2021
CERTIFICATE IN PHLEBOTOMY -
AMERICA VOCATIONAL ACADEMY
HIGH SCHOOL DIPLOMA -
SAN JOSE OBRERO
MEDICINE -
UNIVERSIDAD ROMULO GALLEGOS
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